Assistant Mortgage Lending Manager I - Apply by 3/18/2025

Are you experienced in mortgage lending, processes, and compliance? Are you an accomplished leader that thrives by providing a positive and empowering environment that fosters purpose, belonging, and joy? Members First Credit Union is seeking an Assistant Mortgage Lending Manager with three to five years of experience. This position has hybrid potential in Michigan. Apply today and join us in our mission of encouraging a better tomorrow!

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

Assistant Mortgage Lending Manager I

Non-Exempt

Reports to:  Real Estate Lending Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise. You will do this by living out our core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others.

Essential Duties

• Through leadership, create a positive, empowering environment for team members to allow for goal success and professional development.
• Recommend procedures, and processes that lead to an environment of continuous improvement to the Real Estate Lending Leader.
• Responsible for maintaining loan procedures for the real estate lending department that are compliant with lending regulations.
• Is responsible for the department when the Real Estate Lending Leader is out of the office.
• Review Quarterly & Annual HMDA data for quarterly scrub & annual submission.
• The ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 12 months

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position.  It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.  Other duties may be assigned to meet business needs.

• Align individual team member performance goals with the credit union’s strategic plan.
• Manage department staff; allocate resources to meet operational needs within the department include setting schedules, approving leave time, and improving processes.
• Will provide support in assisting team with coverage for servicing, underwriting, processing, funding, and closing as needed.
• Lead and coach employees to ensure that they are meeting expectations and striving to exceed performance expectations by seeking improvement. Provide written documentation of inadequate performance of employees and recommend training/resources needed or disciplinary action to be reviewed with Real Estate Lending Leader.
• Write, update, and conduct performance summaries for department staff, including monthly development progress reviews.
• Ensure team members are trained and cross-trained in other related positions. Provide training and orientation for new department employees.  Emphasis should be placed on our culture, mission, core values, and employee value proposition from the beginning.
• Analyze the workflow on an on-going basis to determine staffing requirements. Oversee work schedule for full-time and part-time employees in the department to ensure proper service to the membership.
• Creating an environment of teamwork between all real estate team members that will facilitate a deeper relationship with the membership thus reaching the branch goals that have been set.
• A modest understanding of project management principles, along with participation in projects.
• Create opportunities for expanded member relationships by determining the needs for additional products and services; recommend appropriate credit union solutions
• Ensures that the Credit Union’s professional reputation is maintained throughout real estate lending and business-related transactions with members.
• Assists Real Estate Lending Leader with reviewing exams and/or findings and providing resolutions for outstanding issues.
• Seek out opportunities for networking in and out of industry that will allow for personal, professional, and credit union development. Create opportunities for us to be a partner of choice.
• Update procedures, and standards for elevated member experience. Conduct periodic reviews of existing procedures and standards to ensure that they are effective and current.
• Attend educational opportunities and meetings as required. Prepare pre and post write-ups on the educational experience and ideas for implementation.
• Other duties as assigned.

Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Strives to exceed credit union, department, and personal goals , monthly participation in completing developmental coaching .
• Strong leadership skills.
• Self-motivated individual with ability to multi-task in a dynamic environment.
• Professional communication skills.
• Must possess strong organizational, analytical, and problem-solving skills.
• Accurate, detailed and a self-starter who can exercise independent judgment problem-solving.
• The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
• Ability to work overtime, attend meetings, seminars and travel.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move or transport up to 25 pounds.
• Able to remain stationary for 2-4 hours at a time.

Work Environment

• Must maintain a neat and orderly work area.
• Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
• Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation. when away.

Education and Experience

• Three to Five years of mortgage experience with a focus on leadership.
• A two-year college degree or completion of a specialized certification or licensing.
• Working knowledge of regulations affecting mortgage lending.
• Proficient in Microsoft Word, Excel, and Outlook.