What are the responsibilities and job description for the Contact Center Representative - Bilingual (English/Spanish) position at MEMBERS1st Community Credit Union?
Contact Center Representative
To provide excellent service to every member and staff member on a consistent basis, following the “Raving Fans” guidelines. Confidently and actively supports credit union sales efforts and performs transactions for members with regard to all share and loan products and services. Advises members and provides solutions to match their needs.
- Assumes primary responsibility for our Customer Care Program and retention of members.
- Interview members to identify member needs for products and services by recognizing opportunities, Cross-sells appropriate products and services to members, or refers the member to the appropriate contact.
- Opens, closes, and maintains share accounts, certificates, and IRAs
- Suggests and processes requests for ancillary and convenience services.
- Acts as first point of contact in person or on the phone to answer members’ questions and provide information concerning the credit unions services and member transaction information.
- Displays thorough knowledge of all credit union products and services.
- Stays current with processes, procedures, policies, and product changes.
- Maintains safety and security of our members, our employees and the credit union assets by adhering to regulations, policies and procedures.
- Assists on the teller line as Service Consultant II as needed.
- Participates in member appreciation events and community events as required.
- Participates in personal development goals, corporate goals, and strategic initiatives.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we invite you to join our team as a Contact Center Representative. In this role, you will have the opportunity to interact with members, analyze their needs, and provide them with the best solutions. We offer competitive compensation, training, and opportunities for career advancement.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this role. We look forward to reviewing your application.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k) 6% Match
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Physical Setting:
- Call center
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- Marshalltown, IA 50158 (Required)
Work Location: In person
Salary : $18
