What are the responsibilities and job description for the Customer Service Representative position at memic?
The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.
The Customer Service Rep I (CSRI) is responsible for answering the customer service, deductible billing and First Report of Injury phone lines. They are responsible for entering in First Reports of Injury and for clerical mail functions that support the claim department.
Principal Duties and Responsibilities:
- Answers Customer Service line and deductible billing line to assist MEMIC customers with claim department questions which may include inquiries from providers, agents, insureds and claimants.
- Responsible for mail processing from email boxes and indexing of mail in ImageRight
- Performs clerical support functions for the department which includes but is not limited to bill or claim number requests, printing, monthly, weekly and daily reports, vendor portal workflows and document processing.
- Processes incoming fax slots and serves as the primary for team fax coverage as needed.
- Enters First Report of Injury into the system including answering the First Report of Injury Phone line.
- Assists, when necessary, processing the Claim Departments mail which includes opening, sorting, prepping for scanning and indexing mail and faxes into ImageRight.
Requirements:
- High School Diploma or equivalent.
- Previous customer service experience is a plus.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong organizational skills and attention to detail a must.
- Speed and accuracy in typing a must.
- Strong verbal and written communication a must.
- Ability to handle multiple tasks a must.
Our comprehensive benefits package includes all traditional offerings such as:
- Health Insurance options, Dental Insurance options and Vision Insurance
- Employee Life Insurance/AD&D and Dependent Life Insurance options
- Short-term & Long-term Disability
- Health Savings Account with potential employer match
- Flexible Medical and Dependent Care Account
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Legal/Identify Theft Insurance options
- Long Term Care Insurance
- Pet Insurance
- 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
- 4 weeks of Paid Time Off (PTO)
- 11 paid holidays
We also offer other benefits to help foster a healthy, balance lifestyle such as:
- Flextime schedules
- Paid Parental Leave
- Student loan paydown and refinancing assistance
- Educational assistance for job related courses, seminars, certifications or degrees
- One paid day every year to volunteer for your non-profit of choice
- On-site fitness center (Maine only) or fitness reimbursement
- Subsidized parking
- Sit-Stand desks & daily stretch breaks
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.
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