Saturday Office Manager

Description

About Us

Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too . We've been recognized as a "Top Workplace" for 6 years in a row.

What You'll Do

We are looking for a career minded professional who is seeking an opportunity to make a difference in the lives of others. We need a professional looking for a long term commitment to the company and is willing to provide customer service to others beyond their expectations at all times. As a mortuary we deal with grieving families from all walks of life. Often times the loss of loved one can be one of the most challenging events in a person's life. Your role as an office manager is to impress our client families through unparalleled customer service and ultimate satisfaction at all times. You will have the opportunity to help families manage the overwhelming details they will face when planning a funeral service. You will be working with funeral directors, family service advisers, cemetery staff, doctors, family members and many others. 

This role is a part time role working on Saturdays only. This role is designed for individuals looking for a bit of extra income. There are other opportunities within the organization for additional hours as well. 

Requirements

What  We'll Love About You

• You are required to have a professional appearance
• Excellent customer service and hospitality experience critical 
• Must work well with others  
• Strong communication skills
• Maintain strict confidentiality at all times 
• Advanced computer skills: Type 60-100 WPM, must be proficient with Microsoft Word, Excel, Power Point, Publisher, Adobe Photoshop and other related graphic design software platforms
• Must be able to navigate the internet and use internet based programs such as Google, Yahoo, and Bing
• Telephone etiquette: answering phone calls in a warm and friendly manner and fielding calls to the appropriate staff is an everyday event
• Manage a multiple-line phone system successfully and manage high traffic volume in calls and walk in business
• Works well under pressure: the environment here is extremely fast paced
• Must be able to demonstrate organization and efficiency. Work load and assignment deadlines must be met regardless of how busy or hectic the office will get from time to time 
• Creative writing skills are needed to help compose obituaries, programs and other advertising materials that will be put together under the direction of the location manager
• Graphic design abilities: Comfortable using Photoshop and Publisher to design marketing materials under the direction of the location manager. You will be responsible for designing customized programs for families
• Must be teachable and open to new ideas and suggestions and have the ability to learn quickly
• Excellent customer service skills. You have one chance to create a first impression. It better be done right the first time 
• Demonstrate a high level of problem solving skills. The ability to help develop new operating procedures within the office to create more efficiency among staff members is required
• Hard working, self-motivated, dedicated professional who is not afraid to get to work and make improvements where needed
• Disciplined and loyal to the cause
•  Must be comfortable with death. We are dealing with grieving families and they rely upon us to help them through the process of planning their loved one's funeral service. The candidate must be able to demonstrate a high level of compassion and empathy for others, but can successfully accomplish the required tasks at hand
• Must be able to lead and guide a family through the process of completing information needed for their loved one's funeral service
• Office management duties will also include drafting obituaries, designing customized programs, putting together funeral packets for every family served, scanning and editing photos for obituary and DVD tributes, include closing out files and communicating with our corporate office on details pertaining to the files
• Inventory tracking skills will be needed as this candidate will be responsible for monthly, quarterly and yearly inventory tracking.
• If you think you have what it takes to make a profound difference in the lives of others then we want to hear from you. This is an exciting opportunity that will bring about a whole new level of success and satisfaction beyond measure 

What You'll Love About Us

• Great Company Culture. Top Workplaces 6 years in a row 
• Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
• Health Benefits. Medical with HSA and FSA options, dental, and vision
• Prepare for the Future. 401(k) with company match