JOB SUMMARY
This position provides clinical support Primary Care Providers and patients, including; education, communication, and care coordination with other healthcare professionals to improve client outcomes. The Brain Health Navigator (BHN) guides patients through the screening, diagnosis, treatment, and follow-up of memory-related diseases, including Alzheimer’s. The BHN will help patients set up appointments for doctor visits and medical tests and offer social support when necessary. The BHN should have extensive knowledge of the healthcare system and an ability to communicate complex information effectively. The best candidate will be an excellent listener with a highly empathetic nature. Strives for superior performance by consistently providing a product or service to leadership and staff recognized as contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
PRIMARY CLINICAL JOB RESPONSIBILITIES
- Coordinates multi-disciplinary care, including referral process and exchange of information and records with cognitive disorder / anti-amyeloid therapy treatment navigators; assists with prior authorization for medications and other treatments.
- Facilitate and support the screening, testing, referral management and education for patients in the early screening process of cognitive disorders.
- Review patient records and coordinate required memory care testing, labs etc with providers.
- Tracking of patient compliance for completing and reporting of test results to provider
- Act as a liaison between the patient, ancillary departments, specialty clinics and providers.
- Triage patients by phone for medication refills, test results, and questions, soliciting orders / direction when appropriate from the physicians. Communicates back with the patient and documents appropriately in the medical record.
- Advocate for access to services on behalf of the patient.
- Assists physician to ensure testing is completed and reviewed for pre-screening of cognitive disorders :
Completing follow-up calls to patients during screening
Collaborating with the physician to manage patient calls and portal messages to ensure timely responses to patient concerns.Communicate with patients via phone regarding test results and instructions about treatment plans per physician instruction.Coordinate resources for patients including support for caregivers, social worker, hospice and other community resources.Meets with every patient at the first (new) appointment for an introduction and explanation of their role on the primary care team.Ensure that necessary appointments are scheduled in a timely fashion.Community education outreach regarding the significance of early screening and the role of Brain Health Navigators.DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES
Other duties as assigned by managers and physicians.JOB SPECIFICATIONS
EDUCATION
Licensed and unencumbered Registered Nurse in the State of MichiganHS Diploma is requiredBachelor’s Degree is preferredEXPERIENCE
3 years of experience coordinating patient care is preferred3-5 years of nursing experience requiredESSENTIAL PHYSICAL ABILITIES / MOTOR SKILLS / SENSORY REQUIREMENTS
These physical requirements are not exhaustive and additional job related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements.
Sedentary Work : Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push / pull / carry items between 20-100 lbs.Vision : Requires the ability to perceive the nature of objects by the eye. Near acuity : Clarity of vision at 20 inches or less. Midrange Acuity : Clarity of vision at distances of more than 20 inches and less than 20 feet.Motor Coordination : While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients / families including areas confined by space and / or equipment.Speaking / Hearing : Ability to give and receive information through speaking and listening skills.ESSENTIAL TECHNICAL ABILITIES
Able to navigate computer systems and enter data into databases.Use of Microsoft Office, Google products.ESSENTIAL MENTAL ABILITIES
Able to problem solve. Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.Analytical, Prioritization and planning of work activities.Attention to detail and accurate documentation of testing and office activities.Adapts for changing conditions.Ability to manage multiple priorities.INTERPERSONAL SKILLS
Can apply effective interpersonal skills to provide service. Comfortable working in a team environment. Adapts to changes in the work environment.Demonstrates professional conduct and communicates in a professional manner with patients, physicians, office employees, and other hospital personnel.Demonstrates knowledge and support of Memorial Healthcare mission, vision, and value statements, standards, policies & procedures, confidentiality statements, and corporate compliance plan.PI263988392
