What are the responsibilities and job description for the Social Worker - Home Health & Hospice position at Memorial Health Care Center?
JOB SUMMARY
Coordinates social service functions for the Home Health and Hospice programs. Assists with short and long term planning of patients, dealing with psychosocial, personal, financial and environmental concerns. Upholds the mission and values established by Memorial Healthcare. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
PRIMARY JOB RESPONSIBILITIES
Completes patient / family assessment which includes evaluation of psychological, social, spiritual, financial, legal and environmental needs as well as bereavement risk.
Develops a social work plan of care with short and long term goals that have been mutually agreed upon with patient / family, in accordance with program guidelines and requirements.
Assists patient / family in securing community resources.
Provides complex social work services and psychosocial therapies to facilitate adjustment to disease and major illnesses.
Explores and evaluates financial situation and third party reimbursement for patient care.
Contacts clergy or spiritual advisor as requested by patient or family.
Evaluates and revises plan of care as necessary according to patient / family needs.
Participates in weekly team meetings for care coordination and review of the plan of care.
Participates in weekly Hospice Interdisciplinary group (IDG) meetings for coordination of care and updating of plan of care.
Maintains accurate records as required and documents all necessary information in clinical records in a timely manner.
Participates and assists in providing in-service education as appropriate.
Participates in training and orientation of new employees and volunteers.
Identifies own learning needs and attends educational offerings, reads educational literature as it pertains to career growth and knowledge.
Attends meetings, care conferences and community events as appropriate.
Appropriately involves and contacts other disciplines in patient care and notifies nursing staff of pertinent patient information.
Seeks involvement in quality improvement efforts, community organizations and service excellence.
Approaches patients / families in a manner that reduces conflict and prevents undue stress and anxiety.
Communicates effectively to patients / families regarding insurance benefits, program services and criteria requirements.
Communicates all pertinent information to clinical supervisors and team members as appropriate.
Demonstrates knowledge of and supports hospital mission, vision, and value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES
Possess a valid Michigan Driver’s license and reliable transportation.
Follows safety procedures according to policy.
Reports to work on time / as scheduled per attendance policy.
Promotes good working relationships among staff and between other disciplines and departments.
Completes all mandatory in-services and competency assessment annually.
Maintains professional standards.
Demonstrates respect for diversity.
Identifies potential and actual problems, effectively communicates them through the chain of command, and actively participates in the problem-solving process.
Participates as requested in QI activities and other committee assignments.
Accepts responsibility for own continuing educational needs.
Acts as information source and role model for new employees and co-workers.
Adheres to departmental dress code.
Adheres to attendance policy.
Performs other duties as assigned.
JOB SPECIFICATIONS
EDUCATION
Master’s degree in social work from an accredited college or university required. Graduate of an accredited school of social work is required.
Active LMSW license from the State of Michigan
EXPERIENCE
At least two years of experience in a health care facility required.
Clinical grief counseling experience preferred.
ESSENTIAL PHYSICAL ABILITIES / MOTOR SKILLS
Able to travel independently throughout all Memorial Healthcare facilities.
Ability to legally drive a car, and to travel independently throughout service area to patients’ home in all weather conditions as well as navigate independently within homes including areas confined by space and / or equipment to access a patient for the purpose of assessment and evaluation.
Possess small motor skills required to operate modern computer / laptop, cell phone, and other equipment utilized by Memorial Healthcare.
Ability to communicate assessment findings and actions by written word and document in assigned computer.
ESSENTIAL TECHNICAL ABILITIES
Proficiency using modern office, computer / laptop, and cell and telephone equipment used by Memorial Healthcare. Ability to access, create, send, and retrieve data from hospital information system.
Ability to document in patient’s home health / hospice electronic health record.
ESSENTIAL MENTAL ABILITIES
Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
The ability to complete an assessment of patient’s social / psychological needs and develop an appropriate plan to meet the needs.
Ability to document assessment, interventions, and evaluation related to those needs.
ESSENTIAL SENSORY REQUIREMENTS
Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
Able to see and hear for work-related purposes, including observing patient environment.
Able to communicate clearly and effectively with patients and families.
INTERPERSONAL SKILLS
Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
Ability to speak publicly and to act as a representative of Memorial Hospice program.
Required to remain calm when adversity is encountered.
Open, honest, and tactful communication skills.
Capacity to work with terminally ill patients / families.
Ability to work as a team member in all activities.
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