Clinical Assistant

Overview

The Clinic Assistant represents assigned affiliate and welcomes all patients and visitors.  Responsible for accurate and orderly scheduling of patients and collection of patient data needed to perform service. Accountable for proper patient identification to ensure patient safety. Ensure Practitioner ordered services are scheduled as directed by office staff and order/script. Responsible for verifying that the diagnosis provided and the testing ordered meet Medicare’s Local Coverage Decisions (LCD) and National Coverage Decision (NCD), prior to the testing. Ensure data collection for scheduled services meet the requirements defined by the servicing department.  Assist physicians and hospital staff by providing chart preparation and insurance prior authorization for procedures and medications.  Coordinates the financial and clerical duties to meet the needs of our patients and hospital services.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Schedule

Full Time, Day Shift

No Weekends

Qualifications

Education:

High School Diploma or GED required

Licensure/Certification/Registry:

N/A

Experience:

Medical terminology, and previous medical scheduling experience highly desired

Other Knowledge/Skills/Abilities:

• Strong written and verbal communication Skills
• Outstanding customer service skills
• Basic understanding of ICD-10 diagnosis codes and CPT-4 coding
• Aptitude for detail and accuracy a must
• Awareness and understanding that they will experience the common working conditions, which include, but not limited to, being exposed to stressful situations due to the highly critical nature of this position, contact with patients under a wide variety of circumstances, subject to many interruptions, subject to irregular hours/locations, etc.
• Flexible and ready to handle change while maintaining and exceeding the standard customer service.
• Able to multitask.

Responsibilities

• SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

11/2018