M293, EAP INTAKE COORDINATOR

Overview

The EAP Intake Coordinator provides all Employee Assistance Program/Farm Line/Memorial Emotional Support Line callers with brief assessment, linkage and scheduling through a dedicated line. The EAP Intake Coordinator will serve as a single point of contact for those seeking employee assistance program services for contracted employers. Additionally the EAP Intake Coordinator will respond to calls received on the Emotional Support Line and Farm Line. Individuals seeking assistance can call and request assistance on a multitude of items. Employee Assistance services include, referral to outpatient counseling, legal consultation, financial consultation, wellness consultation, advanced care planning, crisis intervention and eldercare assessment.  Other services include, urgent and non-urgent care advice, determining service needs, scheduling appointments, providing linkage to counseling services within the community and linkage with community resources. The EAP Intake Coordinator will also provide crisis assessment and services to MBH-CA patients and EAP service recipients as needed.

Qualifications

Education:

• Minimum Bachelor’s in Social Work, Psychology, Counseling or closely related human service field required, preferably in social services field.
• Master’s in Social Work, Psychology, Counseling or closely related human service field preferred.

Licensure/Certification/Registry:

• Must possess valid Illinois driver’s license and must be deemed as an acceptable driver in accordance with the MH Fleet Safety Policy (five year MVR will be required).

Experience:

• Clinical experience in a Behavioral Health setting.
• Experience in use of tele-health or in a call center preferred but not required.

Experience working with electronic documentation and scheduling systems preferred.

Other Knowledge/Skills/Abilities:

• Ability to work remotely
• Knowledge of the DSM-V and ability to diagnose and triage for appropriate referral.
• Knowledge of risk assessment and ability to use appropriate de-escalation strategies.
• Knowledge of the local and regional community resources.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to work independently.
• Ability to work with multiple members of a Care Team and maintain positive working relationships.
• Excellent PC skills, including the use of Microsoft Office products including Word, Excel, PowerPoint, and Teams.