What are the responsibilities and job description for the Business Intelligence Manager - VBC Population Health position at Memorial Healthcare System?
Location:
Hollywood, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
This position is responsible for leading, assisting and growing the Business Intelligence (BI) team in all aspects of the business intelligence development lifecycle to ensure daily activities and projects are completed successfully, on time and within budget. Responsible for overall quality, compliance and stability of Memorial Healthcare System's (MHS) business intelligence platform and infrastructure. Responsible for standards, policies and procedures regarding data management and business intelligence.
Responsibilities:
Manages the BI analytics team to ensure information requests are fulfilled accurately and promptly. Coaches, motivates, and trains staff to perform at their highest level. Oversees, maintains, and prioritizes projects. Supports various customers and departments with specialized projects and strategic initiatives.Responsible for researching, gathering, maintaining, and developing market data to provide valuable insights and benchmarks from various sources (e.g., AHCA, IMS, FHURS, Claritas, SG2, Press Ganey, CMS). Ensures timely and accurate compilation of data into specialized data marts. Keeps abreast of new metrics and integrates them into data marts. Educates customers on dimensions and measures to support financial, quality, and clinical analytics.Assists with all aspects of the Business Intelligence development lifecycle, including data integration, extraction, and reporting using analytical tools. Supports end users and organizational leadership by providing meaningful data, analytics, and insights to aid decision-making and improve business operations. Maintains regular communication with Epic representatives and team members to track workflow updates and changes.Gathers and refines requirements, develops technical specifications, and translates business needs into actionable data queries. Assesses data sources and ensures data accuracy and confidence. Develops and maintains documentation for all data sources and dashboards. Provides production support for new and existing reporting and BI applications, troubleshoots complex issues, and handles escalations. Stays informed of Epic updates and advises the team on changes.Oversees customer relationships with end users and leaders across the healthcare system, ensuring their projects and issues are addressed effectively. Manages customer expectations to ensure satisfaction with the accuracy and timeliness of requested information. Communicates with BI customers to assess their information and reporting needs and follows up to ensure deadlines are met and any relevant issues are communicated.Manages the migration of BI data marts to Caboodle, collaborating with Caboodle database architects and administrators. Prepares and validates data loads to Caboodle, maintaining all ETL processes, stored procedures, and functions. Delivers high-quality data and BI solutions that provide user functionality with minimal maintenance and low production incident volume. Ensures compliance with governance standards and rules.
Competencies:
ACCOUNTABILITY, CUSTOMER SERVICE, DATA EXTRACTION AND TRANSFER, DATA MODELING & AGGREGATION, DATA WAREHOUSING - SR BI, MANAGING PEOPLE, PROBLEM SOLVING, PROJECT MANAGEMENT, REPORTING AND DASHBOARDING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, SYSTEMS ARCHITECTURE
Education and Certification Requirements:
Bachelors (Required)
Additional Job Information:
Complexity of Work: In order to provide MHS leaders with a platform to support data driven decision making, the Manager of the Business Intelligence team is involved in nearly every project or initiative requiring data and analytics. This requires critical thinking skills, decisive judgement, effective communication, and a deep understanding of the clinical and financial aspects of the organization.The Manager of the Business Intelligence team works in a highly complex data rich environment, and is required to have an understanding of Finance, HR/Payroll, Supply Chain, Clinical Operations, Revenue Cycle, Claims Processing, and many other organizational workflows. The Manager must be able to take complex business requirements and turn those requirements into functional specification, KPIs and other meaningful data and analytics.
Required Work Experience: Minimum of five (5) years of relevant experience, including three (3) years of experience supervising/managing a team.
Other Information: Additional Education Info: Information Technology, Computer Science, Data Science and Business Analytics, or related field. Relevant work experience may substitute for education requirement.
Working Conditions and Physical Requirements:
- Bending and Stooping = 0%
- Climbing = 0%
- Keyboard Entry = 60%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 0%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 0%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 60%
- Running = 0%
- Sitting = 60%
- Squatting = 0%
- Standing = 60%
- Walking = 60%
- Audible Speech = 60%
- Hearing Acuity = 60%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Bio hazardous Waste = 0%
- Biological Hazards - Respiratory = 0%
- Biological Hazards - Skin or Ingestion = 0%
- Blood and/or Bodily Fluids = 0%
- Communicable Diseases and/or Pathogens = 0%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 0%
- Hazardous Chemicals = 0%
- Hazardous Medication = 0%
- Latex = 0%
- Computer Monitor = 60%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 0%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 0%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 0%
Shift:
Primarily for office workers - not eligible for shift differential
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email
TalentAcquisitionCenter@mhs.net
