Virtual Patient Observer- Care Coordinator Center- FT Days- MHS

Location:

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Ensures safety and injury prevention for patients at high risk for falls, elopement, and other at risk behaviors including disruption of treatment through continual visual surveillance via remote monitoring system. First line of action is to verbally redirect the patient from engaging in at risk behavior. If warranted appropriate nursing staff would be contacted if patient requires direct assistance. Knowledgeable and supportive of patient and Memorial Healthcare System (MHS) confidentiality along with related safety policies and procedures.

Responsibilities:

Performs continual 24/7 visual and digital 2-way audio surveillance of up to twelve (12) patients, on up to three (3) monitors which communicates directly with assigned patients via observation software.Consistently communicates with clinical team based on observation feedback of patients and waits for replacement prior to vacating the monitoring station for any reason to ensure constant patient observation remains intact.Participates in the collaborative identification and reporting of patient safety issues and assures patient environment safety. Immediately follows the departmental protocol/guidelines and seeks assistance from the clinical team when patient appears to pose a threat to self and others.Responsible for timely and accurate documentation of patient activity, interactions, and communication to the clinical team according to policy, protocol and/or standard of work in the electronic medical records.Responsible for providing through hand-off report utilizing standardized electronic medical review for transition of duties.

Competencies:

ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, DOCUMENTATION, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PATIENT SAFETY - ANCILLARY/SUPPORT, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: This role requires critical thinking skills, high focus and attention to detail, effectively communicate in English both verbal and written, decisive judgment, and the ability to build and foster positive relationships. Basic computer operation skills, maintain medical records, and the ability to pay strict attention to patient and surrounding environment for any other potential risk factors. Also to be efficient in multitasking and managing the various job duties described.Required Work Experience: No prior work experience but basic computer knowledge required. Previous hospital/clinical/direct patient care experience preferred. Knowledge of medical terminology preferred.

Working Conditions and Physical Requirements:

• Bending and Stooping = 20%
• Keyboard Entry = 60%
• Kneeling = 20%
• Reaching = 20%
• Repetitive Movement Foot/Leg = 20%
• Repetitive Movement Hand/Arm = 60%
• Walking = 20%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Distinguish Color = 80%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Computer Monitor = 80%

Shift:

Days

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net