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Radiation Patient Assistance Counselor - Radiation Oncology Physicians - Days - FT

Memorial Hospital at Gulfport
Gulfport, MS Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 4/6/2025

Qualifications

Location:
1340 Broad Ave Gulfport, MS 39501
Job Summary:
The Radiation Oncology Patient Assistance Counselor is responsible for meeting with patients to help assess the patient's financial obligation for treatment. Collaborates with billing organization to ensure accurate information is submitted for billing on all professional services. The Counselor may assist the patient in obtaining assistance with drug reimbursement, copays, deductibles, expense offset and other options for healthcare expense assistance.

Job Specifications:

  • Collaborates with billing organization to ensure accurate information is submitted for billing on all professional services.

    • Verifies billing is complete, and the charges are processed daily into EHR system.

    • Identifies any issues with billing of professional services and technical fees and communicates to appropriate departments.

    • Completes month end patient billing activities.

  • Responsible for patient eligibility and benefits verification processes and provides financial counseling when needed.

    • Counsels patients on insurance benefits, financial responsibility and application completion for patient assistance programs.

    • Communicates payment expectations according to established care plans.

    • Processes and monitors patient accounts until final resolution of the patient's financial obligation is determined.

  • Participates as a member of the team to achieve business goals, quality outcomes and customer satisfaction.

    • Provides assistance to team members as requested or required.

    • Regular and timely attendance is required for this job.

    • Participates on committees/councils and performance improvement activities as requested/required.

    • Successful completion of probation and annual skills/competency requirements.

  • Practices within legal, ethical and professional boundaries.

    • Maintains expertise in the area.

    • Serves as a role model by demonstrating positive team-based behaviors.

    • Shows commitment to personal professional growth through the pursuit of advanced knowledge and skills.

    • Safeguards confidential information.

    • Performance of duties will be in compliance with all laws and regulations governing healthcare organizations.



Required Qualifications:
Education: High school diploma or equivalent.
Experience: Three (3) years of patient registration, patient access, medical billing or coding experience in a clinical setting.

Preferred Qualifications:
Education: Successful completion of a credentialed coding program.
Licensure: Certified Coder (ROCC, CPC, CCS or CMC) or to be obtained within one (1) year from hire into the position.
Experience: Three (3) years of administrative experience in an oncology or radiation oncology setting. Previous experience working with patient financials and insurance plans.

Customer Service Agreement

I have read the Customer Service Agreement for providing excellent customer service and representing Memorial.

About Memorial


Memorial Health System has been dedicated to healing, inspiring, and transforming the health of our community since 1946. With multiple hospital facilities, outpatient surgery locations and diagnostic centers, more than 100 Physician Clinics, and post-acute services including skilled nursing, you can find your fit at Memorial.

When you join our team, you join more than 5,000 individuals committed to exceptional care. We offer several of the region’s most comprehensive clinical programs and medical specialties unique to the Coast, including a Level III Neonatal ICU, state-designated Level II Trauma Center, Hyperbaric Oxygen Therapy, and Mississippi’s first nationally-certified Primary Stroke Center.

At Memorial, you are valued. We know that our increasingly diverse communities need healthcare professionals that reflect their different cultural backgrounds, perspectives, and values. We acknowledge the uniqueness of all individuals, their commonalities as well as differences, all of which have shaped their lives in meaningful ways.

The development of our team members is integral to the patient care we provide. Grow your skills, and grow with Memorial.

Memorial Health System is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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