Job Summary :
Provides routine cardiography on all age groups (from neonate to geriatric, billing, scheduling of cardiology procedures, all related clerical work, prepares transcription of EKG's, assists physicians with treadmill procedures, performs EKG's, holters, ordering and inventory of supplies, and participates in Cardiopulmonary equipment cleaning, removal, and processing in down time. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.
Essential Functions :
- Performs Electrocardiograms (EKG).
- Performs and assists physicians with treadmill procedures.
- Applies, removes and scans holter monitor.
- Performs all aspects of office management skills, to include but not limited to, scheduling, procedures, filing, billing, and preparation of Cardiology reports.
- Participates in departmental and / or hospital wide Performance Improvement program to include quality control auditing and even reporting.
- Able to effectively communicate with the clinical team (nurses, physicians, and other related ancillaries), in order to advocate for patient safety and continuity of care.
- Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
- Uses AIDET in interactions with patients and family members.
- Acts with a sense of urgency when performing tasks.
- Basic unit / department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
- Reports on any equipment and or environmental issues for repair.
- Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
- Speaks up to stop the line and escalates potential safety events if necessary.
- Completes and attends monthly training assigned.
- Other duties as assigned.
Behavioral Standards :
Treats everyone as their customer; utlizies scripting and other tools to ensure consistency in customer service; Express recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displats a positive attitude.Exhibits customer and service-oriented behaviors in every day work interactions.Demonstrates a courteous and respectful attitude to internal workforce and external customers.Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.Communication / Knowledge :
Provides accurate and timely written and verbal communication of clinical information in a manner that is understood by all involved in the delivery of patient care.Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal patient care outcomes.Able to use IT systems in an accurate and proficient manner.Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.Collaboration / Teamwork :
Contributes toward effective, positive working relationships with internal and external colleagues.Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the : Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.Qualifications / Experience :
Prior experience and completion of EKG certification course preferred; but willing to train.Critical thinking, service excellence and good interpersonal communication skills, ability to read / comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.Education :
Licensure / Certifications :
Basic Life Support (BLS) from American Heart Association (AHA), required.AB508 Workplace Violence Prevention (4 hour) due within 30 days.Management of Assaultive Behavior (MAB 1 or MAB 2), Crisis Prevention Intervention (CPI) or other certification covering AB508 and SB1299.
