What are the responsibilities and job description for the Patient Access Representative Full Time 8 Hour Evening Shift position at Memorial Hospital of Gardena?
Job Summary :
As the first point of contact for patients and visitors to Pipeline Health's facilities, the Patient Access Representative (PAR) plays an important role in guiding patients through the admissions process, conducting eligibility screening, and preparing patient information for clinical departments. The PAR is responsible for the following, but not limited to, obtaining demographic, insurance, and financial information, explaining all required forms and obtain the necessary signatures from the patients. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes collects and posts payments in the computer system and generates a payment receipt. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.
Essential Functions :
- Greet patients, visitors, and caregivers upon arrival.
- Collect patient information, including demographic data, insurance information, and medical history.
- Verify patient insurance eligibility and benefits.
- Schedules appointments.
- Responds to patient and caregivers' inquiries to routine and sensitive topics always in a compassionate and respectful manner.
- Collects copayments and other payments from patients.
- Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
- Updates patient records and files.
- Answers telephones and directs calls to appropriate staff and departments.
- Provides information such as directions, visiting hours, or patient status information.
- Receives and routes messages or documents, such as laboratory results, to appropriate staff.
- Transmits correspondence or medical records by mail, e-mail, or fax.
- Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
- Uses AIDET in interactions with patients and family members.
- Acts with a sense of urgency when performing tasks.
- Basic unit / department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
- Reports on any equipment and or environmental issues for repair.
- Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
- Speaks up to stop the line and escalates potential safety events if necessary.
- Completes and attends monthly training assigned.
- May float to other areas of the hospital as needed.
- Other duties as assigned.
Behavioral Standards :
Communication / Knowledge :
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Experience :
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