Referral Coordinator Las Cruces Physician Services

Who We Are 

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Memorial Medical Center is a 199-bed hospital offering a spectrum of care, including diagnostic, therapeutic, and rehabilitative services, both on an inpatient and outpatient basis. 

Where We Are 

From national parks and monuments to one of the top-rated farmer’s markets in the country, Las Cruces offers a world filled with natural wonder, year-round excitement, and historic proportions of fun. We are known for our safe and affordable living conditions, outstanding educational system, and friendly people. 

Why Choose Us

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more… 

Position Summary

The Referral Coordinator provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinics of Las Cruces Physician Practices.

• Main Responsibilities & Duties: Assists patients calling or visiting the clinic. Initiates referral process and evaluated requirements for each referral per protocol. Makes referral appointments and maintains referral log in Dashboard per policy. Assists with call backs to patients, insurances, and outside providers when referring to any and all referrals. Assists with call backs to patient at provider request. Maintains tracking in the Dashboard. Maintains daily EHR worklist. Initiates referrals in a timely manner per procedure. Tracks referral in a timely manner per procedure. Documents in Dashboard or clinic EHR systems. Completes referrals in a timely manner per procedure. Completed expected amount of referral monthly. Records timely in EHR per the corporation’s policy and procedure in a timely manner. Enters patient data into clinic tracking system. Maintains professional growth by attending all meetings and in-service training. Participates in Continuous Quality Improvement CQI activities and staff meetings. Treats all clients. Staff and the community with respect and courtesy. Utilizes effective means to resolve conflict. Utilize effective verbal and written communication skills. Flexibility to work at other LCPP sites as needed. Other duties as assigned by supervisor.
  
  
• Qualities & Characteristics:
• • Maintains a professional relationship and positive attitude with co-workers, the public, patients and all LCPP staff, and vendors.
  • Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions.
  • Strives to learn more and is receptive to new challenges and opportunities.
  • Displays enthusiasm toward the work and the mission of LCPP.

Minimum Qualifications 

• • Minimum Education:  High School Diploma or GED required. 
  • Minimum Experience:  Two years working in a medical clinic preferred. 

Ability to use Microsoft Word for basic correspondence. Ability to type a minimum of 40 WPM.

Must be able to use Excel.

Bilingual (English/Spanish) preferred but not required.

Ability to adapt to specific environment and duties. Demonstrate clear knowledge of LCPP clinic structure, standards, procedures and protocols.

Communication Skills:

• • Must have neat and legible handwriting.
  • Must be able to interact with patients courteously and calmly.
  • Ability to communicate well with the public.

EEOC Statement

Memorial Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.