Care Coordinator, Outpatient Operations

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

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Exciting Opportunity at MSK: We are a leading healthcare organization dedicated to fighting cancer and providing excellent care to patients. Our team is committed to making a significant difference in the lives of those we serve, and we are currently seeking skilled Care Coordinators to join us in our mission.

When you join us as a Care Coordinator, you'll find yourself quickly making a difference for our patients. You will find important work and become part of a team where everyone plays a meaningful role in the fight against cancer.

Are you ready to make a difference in the lives of others? We want you to join our team! This is a life's calling.

Role Overview:

Work as a member of the practice staff team of Care Coordinators to ensure that each physician practice session is well-prepared, and organized and that each patient visit occurs with satisfaction
• Monitor clinic schedules and revise as necessary to facilitate smooth patient flow
• Serve as a liaison between the patient, family, and clinical team during the office visit
• Be responsible for expediting time-sensitive scheduling (within 48 hours), (e.g., same-day tests or consultations) by calling the appropriate areas to ensure timeliness. Coordinate inpatient admissions, if needed
• Reconcile work after clinic and complete a detailed End of Clinic summary daily

Key Qualifications:

• Experience in customer/patient service is strongly preferred
• A proven dedication to healthcare through work, internship, or volunteer experience
• Ability to handle acutely ill patients in stressful situations with a positive demeanor
• Strong digital literacy

Core Skills:

• An effective communicator, capable of determining how best to reach different audiences and implementing communications based on that understanding
• Adept at building partnerships and working collaboratively to meet shared objectives and goals
• Flexible in your approach and demeanor in order to align with the shifting demands of evolving circumstances
• Passionate about working in a healthcare setting and committed to delivering a best-in-class patient experience

Additional Information: #LI-Onsite

• Schedule: 10-hour shifts, 4 days/week. Hours vary between 6:00 am and 10:00 pm (Monday-Friday, occasional weekends). Schedules are provided one week in advance and flexibility between shifts is expected.
• Location: We have multiple clinic locations across the Upper East Side in Manhattan. The exact location will be determined after the recruitment process.
• Pay Range: $23.03 - $34.67/hour

Helpful Links:

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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