What are the responsibilities and job description for the Front Office Assistant position at MemorialCare Health System?
Description
Title : Front Office Assistant
Location : Irvine, CA
Department : Urgent Care
Status : Part-time
Shift : (8hr shifts)
Mondays & Fridays 4pm-9pm
Saturdays & Sundays 8 : 45am—4 : 45pm
Pay Range : $21.00 - $27.80 / hour
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.
Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary : Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.
Essential Job Outcomes
- Ensure Pre-Arrival patient process is complete.
- Assist new patients with Patient Information Forms.
- Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
- Maintain knowledge of insurance requirements including patient financial obligations.
- Demonstrate proficiency in computer management systems.
- Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
- Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
- Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
- Monitor lobby for prolonged patient waiting by notifying appropriate party (patient / provider / nurse) when extended waiting time occurs. Notify Management of patient issues.
- Ensure patient areas are safe, clear, and free from hazards.
- Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
- Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
- Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
Other duties as assigned”.
Qualifications
Minimum Requirements
Experience
Education
Salary : $21 - $28
