What are the responsibilities and job description for the AP Customer Service Rep. position at MemorialCare Shared Services?
Title: AP Customer Service Rep
Location: Fountain Valley
Department: Accounts Payable
Status: Fulltime
Shift: Days (8hr shifts)
Pay Range: $21.00/hr - $27.81/hr
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Purpose Statement / Position Summary
The Accounts Payable Customer Service Representative is responsible for fielding phone calls that come into the department via the main department telephone number and responding to email requests for assistance from internal and external customers. The Customer Service representative will provide resolution, follow-up or appropriate redirection of internal and external customer issues in a prompt and efficient manner. In addition, the Customer Service Representative is responsible for the daily opening and distributing the mail that arrives in the Accounts Payable department. The Customer Service Representative will scan and validate documents to be viewed in Onbase. This position is required to thoroughly understand the departmental policies, processes, and procedures and be able to perform special projects as needed for the Management team.
This position offers the opportunity to work from home (WFH) 2 days a week after all training has been completed.
Essential Functions and Responsibilities of the Job
1. Ability to provide prompt and courteous customer service to all internal and external customers
2. Ability to use critical thinking to research, review, and follow-up on all Accounts Payable requests.
3. Ability to identify issues in a timely manner and initiate appropriate actions to resolve problems or issues.
4. Opening the Accounts Payable mail daily and distribute as necessary.
5. Responsible for scanning and validating invoices into OnBase within 24 hours of receiving the invoices
6. Assist reviewing check register for accuracy and mailing of checks after each check pay cycle.
7. Responsible for helping to compile accurate and timely data for month and year end accruals.
8. Be at work and be on time
9. Follow company policies, procedures and directives
10. Interact in a positive and constructive manner
11. Prioritize and multitask
12. This position offers the opportunity to work from home (WFH) 2 days a week once training has been completed.
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Qualifications:
Experience
· Minimum of one year’s customer services experience, preferably in accounts payable
· Excellent communications skills, both verbal and written.
· Working knowledge of PCs, Microsoft Office applications, and an aptitude for learning new software.
· Requires a can-do attitude and positive customer response style.
· Understanding of Purchasing needs and functionality.
· 10 Key by touch and keyboarding skills are also required
Education
High School Diploma, GED required or Business-Related Courses
Salary : $21 - $28
