What are the responsibilities and job description for the Front Office Assistant position at MemorialCare?
Title: Front Office Assistant
Location: Mission Viejo, CA
Department: Facility Operations
Status: Full-time
Shift: Days (8hr shifts)
Pay Range: $21.00 - $27.80/hour
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.
Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary: Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.
Essential Job Outcomes
* Ensure Pre-Arrival patient process is complete.
* Assist new patients with Patient Information Forms.
* Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
* Maintain knowledge of insurance requirements including patient financial obligations.
* Demonstrate proficiency in computer management systems.
* Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
* Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived, cancelled, rescheduled, and no-show appointments per protocol.
* Answer all calls within 3 rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
* Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify Management of patient issues.
* Ensure patient areas are safe, clear, and free from hazards.
* Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
* Receive, file, sort, and distribute all incoming and outgoing materials appropriately.
* Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
Other duties as assigned".
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
MemorialCare believes that all individuals are entitled to equal employment opportunity. This means that MemorialCare does not discriminate against its employees or applicants because of race (including traits associated with race, such as natural and protective hairstyles), color, religion or religious creed (including religious dress and grooming practices), gender, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), pregnancy, national origin, age, mental or physical disability, ancestry, medical condition, marital or domestic partnership status, military or veteran status, citizenship status, sexual orientation, gender identity, gender expression, use of or request for family or medical leave, genetic characteristics or information, political affiliation, contraceptive and reproductive health decisions, or any other characteristic of an individual or that individual’s associates or relatives that is protected by state, federal or local law.
If you are vision-impaired or have other disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at MemorialCare, please contact Human Resources (Long Beach Medical Center: 562-933-1251, Shared Services: 714-377-3261, Orange Coast Medical Center: 714-378-7916, Saddleback Medical Center: 949-452-3633).
Salary : $21 - $28
