Assistant Operations Manager

Title

Assistant Operations Manager -- reports to Operations Manager

Job Description

This role is responsible for assisting with supporting and managing cashier/sales staff, ensuring customer and vendor satisfaction, maintaining the sales floor to Memory Den’s standards, and supporting vendors.

Duties and Responsibilities

• Provides excellent customer service, maintains positive vendor relationships, and leads cashier/sales team to Memory Den standards
• Supports and assists the cashier/sales team, especially during breaks and peak hours
• Writes the team Schedule such that there will be adequate coverage each day
• Provides Vendor Relations support and assistance
• Maintains overall cleanliness and tidiness of the Mall
• Assists with maintaining store inventory
• Assists with event planning and execution
• Assists with seeking and coordinating collaborations with local talent
• Collaborates with Social Media Associate
• Assists with other duties as needed

Daily Priorities

• Complete open and/or closing procedures
• Check-in with team
• Assist cashier/sales staff during breaks and peak hours
• Walk the Mall Floor regularly
• Engage with customers and vendors
• Maintain cleanliness
• Respond to emails from vendors, customers, and potential collaborators

Weekly Priorities

• Attend weekly team meetings
• Write team schedule
• (Every other week) Host Vendor Nights
• Review and update Vendor Application spreadsheet
• Assist with stocking store inventory
• Collaborate with Social Media Associate
• Maintain Phone Booth messages
• Assist with updating EOS score card
• Report social media KPI data

Monthly Priorities

• Assist with reporting accurate Vendor Rent data
• Assist with processing accurate Vendor Payouts
• Assist with updating monthly KPIs
• Serve as back-up to the Operations Manager for office administration

Qualifications

• 2 years of Operations/Administrative experience (required)
• Bachelor's Degree preferred, but not required
• Customer service experience
• Management or supervisor experience
• Microsoft 365/Office Suite experience
• Passion, creativity, and a drive to grow

Application Requirements

• Resume
• Cover Letter (optional)

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $20 - $26