What are the responsibilities and job description for the Membership Services - Outdoor Pool Desk Rep position at Memphis Jewish Community Center?
Member Services Representative – Outdoor Pool
This is a part-time, seasonal position. The Member Services Representative – Outdoor Pool will be the first
point of contact for MJCC members and guests visiting the outdoor pool. This person will be responsible
for verifying membership status of all patrons of the pool and for directing former members/non-member
inquiries to the appropriate department.
Typical Work Schedule:
Outdoor pool open 7 days a week, Weekend of Memorial Day through Labor Day
Shifts may be any day of the week
Some holidays required such as Memorial Day and 4th of July
Duties Include:
Provide excellent customer service to all those who call or come in person to the Pool Member
Services Desk.
Responsible for answering incoming phone calls for the outdoor pool and directing the caller to the
correct person/department.
Responsible for answering questions from members, assisting pool shift manager with concerns
and issues that come to the pool reception desk and directing as appropriate members to
appropriate staff. Will contact/call building MOD or Member Service staff as needed.
Provide and encourage great customer service for members, guests, staff, and the community
visiting the pool.
Direct member and guest questions to the proper program staff.
Create and actively promote a comfortable and welcoming environment where every participant is
treated with dignity and respect, in a friendly, personalized manner.
Ensure that the Pool Member Services Desk/area is being kept tidy.
Will be trained to use software to verify membership with key fobs and/or name searches.
Minimum Qualifications:
Demonstrated ability to show accuracy and great attention to detail
Strong organizational and interpersonal skills
Independent judgment and initiative required
Excellent and proven customer service skills
Will include night/weekend/holiday hours
Excellent communication skills
TO APPLY: In person at the MJCC or send your resume to Jacob Woloshin at
resumes@jccmemphis.org.