What are the responsibilities and job description for the Front Desk Supervisor position at Memphis Marriott East?
Overview
The Front Desk Supervisor plays a pivotal role in ensuring the smooth operation of the front desk and overall guest experience at our hotel. This position requires a dynamic individual with strong leadership skills and a passion for hospitality. The Front Desk Supervisor will oversee front desk staff, manage guest relations, and ensure that all operations run efficiently, providing exceptional customer service to enhance guest satisfaction.
Duties
- Supervise and coordinate front desk operations, including check-in and check-out processes.
- Conduct night audits to ensure accuracy in financial reporting and maintain compliance with hotel policies.
- Train, mentor, and evaluate front desk staff to ensure high standards of service.
- Handle guest inquiries, complaints, and requests in a professional manner to foster positive guest relations.
- Manage phone systems effectively to ensure timely communication with guests and staff.
- Collaborate with other departments to enhance the overall guest experience.
- Maintain up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information.
- Ensure the front desk area is well-organized, clean, and welcoming at all times.
Qualifications
- Previous experience in hotel management or a similar role is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficiency in front desk operations and night audit procedures.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with phone systems and hotel management software is an advantage.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail.
We are looking for an enthusiastic candidate who thrives in a fast-paced environment and is dedicated to providing outstanding hospitality. If you are passionate about the hotel industry and possess the necessary skills, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $16.76 - $18.00 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Memphis, TN 38119 (Required)
Ability to Relocate:
- Memphis, TN 38119: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18