Rides/Seasonal Exhibits Team Lead (Full Time)

Summary:

The Rides/Seasonal Exhibits Team Lead is responsible for motivating our team members to achieve and surpass expectation while following the Zoo's guidelines for safety and guest satisfaction, train new team members, communicate with management and other team leads, problem solving, and showing initiative. This department is responsible for cashiers and operations of seasonal attractions, such as antique kiddie rides, the Farm Train, trams, animal-interaction exhibits, and the Monogram Splash Park.

Essential Job Functions:

• Provide leadership to employees by emphasizing safety, cleanliness and guest service.
• Ensure safe operation of all rides, including following safety guidelines and reporting potential hazards as needed.
• Handle guest complaints and concerns in a professional manner.
• Provide training and proper tools for team members to complete duties.
• Assign tasks in an effective manner, using each team members' strengths.
• Provide direction to associates regarding schedule, breaks, and ride operation/rotation.
• Ensure that employees are complying with company policy and procedure.
• Communicate daily updates to department manager and team leads.
• General administration duties.
• Will perform the job of Rider Operator when needed.

Minimum Education and Experience:

• 2 years of leadership experience.
• 2 years guest service related experience.
• Previous cash handling experience in entertainment, sports, or hospitality organization.

Preferred Education and Experience:

• 1-2 years post secondary education.
• 2 years in hospitality industry or related field.

Competencies:

• Guest/Customer Service.
• Verbal and Written Communication.
• Teamwork Orientation.
• Stress management/composure.
• Proficiency in POS (point-of-sale) systems.
• Leadership.
• Time Management.
• Public Speaking.
• Microsoft Office Suite.
• Time Management.

Supervisory Responsibility: This position supervises 10-15 ride operators that report to the Rides Manager.

Reporting Structure: Reports to Rides Manager.

Position Type/Expected Hours of Work: This is a full time position that regularly requires flexible hours including weekdays, holidays, and weekends including early morning, daytime, and evening hours to provide coverage during Zoo hours of operation.

Work Environment: While performing the duties of this job, the employee primarily works outdoors on Zoo grounds. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, chemicals and vibrations. The work environment is fast-paced and may involve exposure to warmer or colder temperatures. Employees should be prepared to work in a busy, moderately loud, and dynamic setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties: Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Other Requirements:

• 18 years or older.
• Clear background check.
• Clear drug screening.

Benefits (subject to applicable waiting periods):

• Medical, dental, vision. 
• FSA, HSA.
• Short and Long Term Disability. 
• Group Term Life Insurance and AD&D. 
• 401K

Answer these questions from the employer:

By submitting your application, you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.

Certification

I certify that the information provided on this application is truthful and accurate. I understand that providing false or misleading information will be basis for rejection of my application, or if employment commences, immediate termination.

I authorize Memphis Zoo to contact former employers and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance, and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education.

If an employment relationship is created, I understand that unless I am offered a specific written contract of employment signed on behalf of the organization by its CEO, the employment relationship will be "at-will". In other words, the relationship will be entirely voluntary in nature, and either I or my employer will be able to terminate the employment relationship at any time and without cause.

With appropriate notice, I will have the full and complete discretion to end the employment relationship when I choose for reasons of my choice. Similarly, my employer will have the same right. Moreover, no agent, representative, or employee of Memphis Zoo, except in a specific written contract of employment signed on behalf of the organization by the CEO, has the power to alter or vary the voluntary nature of the employment relationship.

I HAVE CAREFULLY READ THE ABOVE CERTIFICATION AND I UNDERSTAND AND AGREE TO ITS TERMS.

EEOC AND INCLUSION STATEMENT The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at . The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

How to Apply: Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.