Barista (Seasonal)

The Memphis Zoo is looking for a friendly, passionate Barista to join our small coffee shop team. The ideal candidate has a love for coffee, excellent customer service skills, and the ability to work efficiently in a fast-paced environment. If you enjoy crafting delicious drinks, engaging with customers, and working in a warm, community-focused atmosphere, we’d love to hear from you! Previous Barista or food service experience is a plus, but not required. We're happy to train the right person!

Summary:

Barista responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. A Barista has to follow specific recipes and preparation techniques for a number of menu items. To be successful in this role, you should have strong customer service skills and ability to multi-task.

Essential Job Functions:

• Prepare and serve a variety of hot and cold beverages, including coffee, espresso drinks, teas, and specialty drinks.
• Operate and maintain coffee-making equipment, including espresso machines and grinders.
• Prepare required food items following standard operating procedures.
• Take customer orders, process payments, and provide excellent service with a friendly attitude.
• Ensure the cleanliness and organization of the coffee shop, including the counter, seating area, and equipment.
• Restock supplies, including coffee beans, syrups, milk, and pastries.
• Follow health and safety regulations to maintain a clean and safe work environment.
• Assist with opening and closing duties as needed.
• Engage with customers, answer questions, and provide recommendations on drinks and menu items.

Minimum Education and Experience:

• Ability to learn new skills and adapt as needed.

Preferred Education and Experience:

• Previous experience as a barista or similar role.
• Knowledge of sanitation regulations.

Competencies:

• Guest Service.
• Friendly, Positive Attitude.
• Multi-Tasking.
• Attention to Detail.
• Communication.
• Stress Management/Composure.
• Teamwork Orientation.

Supervisory Responsibility: None.

Reporting Structure: Reports to Food & Beverage Manager.

Position Type/Expected Hours of Work:

Seasonal positions are defined as temporary work to meet an organization’s temporary needs during certain times of the year and can last up to 6 months. This position can be scheduled to work approximately up to 40 hours per week. Scheduling is at the discretion of the manager. This position is considered non-exempt under the federal and state wage and hour laws.

This position regularly requires flexible hours including weekdays, holidays, and weekends including early morning, daytime, and evening hours to provide coverage during Zoo hours of operation.

Work Environment: While performing the duties of this job, the employee works in the kitchen of food service venues. The work environment is fast-paced and involves exposure to warmer temperatures. Employees should be prepared to work in a busy, moderately loud, and dynamic setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position requires frequent standing/walking/bending/kneeling and may occasionally move or lift objects up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties: Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Other Requirements:

• Clear background check.

Benefits & Perks

The Memphis Zoo has a comprehensive benefits and employee perks package. Please see our Memphis Zoo Careers page for details.

EEOC and Inclusion Statement:

The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org.

The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

All offers of employment are contingent upon the successful completion of pre-employment screening. Memphis Zoo is a drug-free workplace.

The Memphis Zoo is a non-profit and is a 501(c)(3) organization. A "no-tip" policy is in place.

How to Apply:

Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.