Sr. Analyst – Application Support

Department/Division: Information Technology

Location: Houston, TX

Reports Directly To: Supervisor – Applications Support

FLSA Status: Exempt

SUMMARY:

The Sr. Analyst – Application Support is responsible for leading, supporting, and implementing applications at MEMS and MEPUSA, with a focus on Microsoft Power Platform tools such as SharePoint, Power Automate, Power Apps, and Power BI. Key responsibilities include overseeing user onboarding and offboarding, account management, equipment support, and user service. The role also involves leading automation opportunities, including designing, troubleshooting, and implementing workflows to improve efficiency across various business departments and processes. Collaboration with IT staff and consultants is essential to enhance workflow efficiency, manage projects, troubleshoot issues, and provide exceptional customer service. Proficiency in Power Automate, Power Apps, Power BI, SQL, and SharePoint Online is required, along with strong communication skills and the ability to work independently.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Supporting all business applications, including regular, after-hours, and weekend support as needed. The detailed responsibilities include:
  • User support
  • Liaison between users and vendors
  • Overseeing and directing rollout of client applications including documentation, testing, diagnosis, resolution of problems, monitoring, alerting, and future enhancements
  • Conduct in-depth data analysis to identify trends and drive data-driven decisions
  • Developing and optimizing provisioning, patching, and upgrade processes
  • Designing and automating custom reports to improve operational efficiency
  • Enhancing application system performance through advanced tuning and monitoring
• Owning the full life cycle of applications, from selection, implementation, and execution to continuous improvement and decommissioning.
• Leading and managing application-related projects according to the industry’s best practices and ensure that all projects are delivered on time, within scope and budget.
• Establishing governance, policies, and procedures to optimize application utilization, minimize operational costs, and ensure compliance with business and regulatory requirements.
• Serve as the highest level of escalation, proactively resolving complex production issues and providing strategic analysis and recommendations to management.
• Developing and maintaining strong vendor relationships, negotiating service agreements, and ensuring vendor performance aligns with business objectives.
• Driving innovation and continuous improvement by identifying emerging technologies and recommending enhancements to the application portfolio.
• Other duties as assigned.

REQUIRED SKILLS & ABILITIES:

• Advanced communication skills: Exceptional verbal and written communication, with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Ability to lead meetings, present findings and recommendations to leadership, and draft strategic documentation.
• Expertise in third-party software: Extensive experience with Microsoft 365, SharePoint Online, Power Apps, and Power Automate, as well as deep knowledge of how to optimize and customize these tools to enhance business processes and workflows.
• Advanced proficiency with Microsoft applications including Office products, especially Excel and SQL.
• Advanced ability to design, implement, and optimize BI tools and cloud-based applications, with a focus on data integration.
• The ability to effectively and quickly demonstrate proficiency in adoption and support of third-party software licensed to the Company such as Allegro Horizon ETRM, Document Intelligence, Enverus Products, Quorum, Aucerna Execute, zdSCADA, and Spotfire.
• Understanding of the concepts behind IT controls, Document & Contract Lifecycle Management, Automation and Audit.
• Understanding of the basic commercial concepts behind Oil and Gas Accounting, Lease Management, and gas and power trading is a plus.
• Ability to work independently under limited supervision.

EDUCATION & EXPERIENCE:

• A bachelor’s degree in computer science, management information systems, or equivalent related work experience is required.
• At least 5 years of working experience with information systems and applications or equivalent project management-related experience.
• 3 years of working experience with information systems and applications in the Oil & Gas industry is preferred.

OTHER REQUIREMENTS:

• Ability to work in a customer-oriented IT team with a strong “Users First” and “Business Enabler” mentality.
• Possess excellent written and oral communication skills; ability to provide reliable and informative project status to supervisors and users; excellent organizational, analytical, as well as oral and written communication skills; must have excellent phone support, customer service, communication skills.
• Ability to work independently and in a team.
• Ability to interface across different levels of the business.
• Ability to work on multiple tasks at any one time.
• Ability to explain complex ideas in a cohesive and clear manner.

LANGUAGE SKILLS:

• Fluent verbal and written skills in English.

LICENSES, CERTIFICATES, REGISTRATIONS:

• Microsoft Certified: Power Platform Fundamentals (PL-900) is a plus.
• Microsoft Certified: Power Automate RPA Developer Associate (PL-500) is a plus.
• Project Management Professional (PMP) certification with IT focused projects is a plus.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical demands include:

• Prolonged periods of sitting and may need to routinely move around to communicate with different groups
• Occasionally work late to meet business demands and to facilitate meetings with Tokyo office
• Must be able to lift up to 15 pounds at times.
• Must have a valid DL.

About MEPUSA

MEPUSA, a subsidiary of Mitsui & Co., Ltd., is an oil and gas exploration and production company headquartered in Houston, Texas, which currently has a substantial investment in the Marcellus Shale Gas Project in Pennsylvania and markets natural gas through Mitsui & Co., Ltd.. It also has an investment in the Eagle Ford Shale oil & gas project in Texas since 2011, owns another substantial working interest, and produces Condensate, NGL, and Natural Gas. Today, our company, Mitsui E&P USA LLC, a North American E&P unit of Mitsui & Co. Group, maintains a joint working interest in over 2,400 oil and gas wells.

Through valued partnership and active drilling programs, MEPUSA is engaged in enhancing and developing reserves through selective acquisitions of both new conventional and unconventional E&P assets in North America.

What We Offer

MEPUSA offers employees a variety of benefits, including:

• Competitive compensation and annual discretionary bonuses
• Medical, Dental, Vision benefits
• 401K and Company Match
• Tuition Reimbursement
• Fitness Reimbursement
• Generous PTO Policy, including 14 observed and floating holidays
• Flexibility / Hybrid Work Schedules
• Free Breakroom Snacks and Beverages

Position Competencies

• Job Knowledge
• Organizational Skills
• Responsiveness
• Reporting
• Problem Solving
• Attention to Detail
• Communication

Disclaimer

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

MEPUSA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.