Gambrills Retail Associate Full Time

Position Title: Retail Associate (Full Time)

Department: Retail (Customer Service/Sales)

Primary Supervisor: Retail Manager

Direct Reports: None

Date Prepared: 12/2020

Exempt/Non-Exempt: Non-Exempt

Position Summary

Assist retail customers in person, over phone or through email; assess and meet our customers’ needs in a way that is profitable for Menchey Music Service; adhere to company policy, while providing excellent customer service.

Essential Job Functions

List the four or five major responsibilities of the position. For each responsibility, describe the acceptable level of job performance.

• Customer Service
• Greet all customers upon entering the store all of the time
• Fulfill customer’s needs as thoroughly as possible within the company’s policy guidelines
• Timely resolution of customer issues; request manager’s help when necessary
• Instrument Rentals and Sales
• Encourage rental or sale of instruments to customers
• Ensure all instruments sales done within profit margin guidelines
• Complete rental/exchange contracts fully following all company policies
• Balance cash drawers accurately
• Store Maintenance
• Assist manager in keeping store organized and clean
• Assist manager with merchandising of store
• Open and close store per defined procedures
• Training
• Take part in all training/assessment possibilities as presented by company and assigned by manager
• Continually increase product knowledge to increase sales and customer satisfaction
• Other
• Follow any other job-related instructions and perform other job-related duties as requested by their supervisor

COMPENSATION

For this position, the compensation range will be approx. $16 per hour. Total compensation will include base compensation plus commissions, paid out monthly.

OUR BENEFITS

Full-Time Hourly

At our company, we prioritize the well-being of our team. That’s why we offer a comprehensive benefits package designed to support your health, work-life balance, and career growth. Our benefits include:

• Comprehensive health, dental, and vision insurance with optional Health Savings Account contributions
• Optional supplemental coverage, including life insurance
• 401(k) retirement plan with company match
• Paid time off: 6 paid holidays, 40 hours of flexible time, 40 hours of vacation, and 16 hours of personal time, as well as an accrual policy that includes increases based on seniority and year-to-year rollover.
• Employee discounts on our products and services
• Ongoing opportunities for professional development and training

Education and Experience

• HS Diploma or GED
• Ability to play at least 1 musical instrument
• General knowledge of musical instruments and written music

Necessary Competencies

• Problem Solving - Critical Thinking - Attention to Detail
• Work Management and Dependability - Organizes and Prioritizes
• Interaction with Others - Oral and Written Communication
• Music/Instrument Knowledge – Knowledge of Musical Instruments and Written Music
• Technical Literacy – Basic Computer Skill
• Individual Contributor Competencies - Work Management and Dependability
• Interpersonal Relations - Social Abilities
• Job Knowledge - Accurate and Complete Work

Physical Requirements

Percentage of time during the normal course of business you will be expected to meet these requirements.

Seeing: 75-100%

Hearing: 75-100%

Standing/Walking: 75-100%

Fingering/Grasping/Feeling: 75-100%

Lifting/Carrying/Pushing/Pulling: 50-74%

30 lbs.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at will” basis.