What are the responsibilities and job description for the Patient Access Representative position at Mendota Health?
This is a full-time position with the following schedule:
- Monday - Friday 7:30am-4:00pm CST
- Flex schedule one day per week to meet customer requirements
Job Summary
The Patient Access Representative oversees the patient’s journey and coordinates care with advanced practice providers, community engagement directors, patients, and care partners. The primary duties of a Patient Access Representative are managing patient referrals, verifying medical insurance coverage and benefits, working with patients to schedule appointments, and coordination of care with all stakeholders.
Responsibilities
- Manage patient and provider relations for specified market teams.
- Manage patient intake for specified market teams.
- Prioritize referrals by clinical acuity and address them within 24 hours of receipt.
- Promptly respond to patients and care partners.
- Prepare and maintain electronic patient charts.
- Verify medical insurance coverage and benefits.
- Review referrals to confirm or obtain insurance authorization.
- Anticipate, gather, and send information to insurance carriers and providers to obtain referral or prior authorization.
- Schedule patient appointments and follow-ups.
- Collaborate and communicate with internal team.
- Build and maintain strong relationships with all stakeholders in assigned markets.
- Host market huddle meetings providing updates on patient status.
- Enter and maintain incoming patient referrals in customer relationship management software.
- Share relevant patient records with external care partners.
Education and Experience
- Experience in patient access, healthcare administration, or revenue cycle management required.
- Proficiency with EMR/EHR software required.
- Prior insurance verification and referral experience required.
Knowledge, Skills, and Abilities
- Self-starter with ability to work independently.
- Critical thinker and problem solver.
- Exceptional interpersonal and customer service skills featuring empathetic, compassionate, and professional demeanor with each interaction.
- Ability to manage and complete multiple daily tasks.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Excellent organizational skills and time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to triage tasks and shift priorities accordingly.
- Proficient with Microsoft Office Suite.
Mendota Health Expectations
- Complete all required company training/s assigned by role.
- Attend Mendota Health all staff meetings.
- Uphold Mendota Health’s mission, vision, and values.
Supervisory Responsibilities
- None.
Work Environment
- Prolonged periods of sitting at a desk and working on a computer.
- At times, may be required to lift up to 15 pounds.
Qualifications
- Proficient in medical administrative support and patient service
- Skilled in using Microsoft Office and EMR systems
- Experience in medical office management and insurance verification
- Strong communication and customer service skills
- Knowledge of HIPAA regulations and CPT coding
- Excellent organizational skills and attention to detail
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Opportunities for advancement
- Paid time off
- Vision insurance
Medical Specialty:
- Geriatrics
- Home Health
- Wound Care
Schedule:
- Monday to Friday
- Rotating weekends
Experience:
- Healthcare: 2 years (Required)
- Medical receptionist: 1 year (Preferred)
Work Location: Hybrid remote in Mendota Heights, MN 55120
Salary : $20 - $25
