What are the responsibilities and job description for the Computer Hardware Technician position at Menlo?
About Menlo's IT Department
Maintaining computer hardware, software, and peripherals requires dedication and technical expertise. Our IT Field Technicians play a crucial role in ensuring smooth operations by troubleshooting issues, providing guidance, and delivering top-notch customer service.
Key Responsibilities:
- Deploy computer hardware, software, and peripherals at client locations.
- Resolve device malfunctions, advise on corrective actions, and keep users informed.
- Collaborate with colleagues to address complex technical challenges.
- Identify areas for improvement and contribute to enhancing our ticketing system.
- Communicate effectively with customers, staff, and management.
- Prioritize tasks efficiently, manage time wisely, and meet deadlines.
- Deliver high-quality results while working independently and within a team environment.
- Become an expert in resolving common technical issues through hands-on training and continuous learning.
