What are the responsibilities and job description for the Desktop Support Professional position at Menlo?
About This Position
Maintaining the highest standards of quality and efficiency requires collaboration between our team members and clients. The primary goal of this role is to deliver exceptional technical support, perform efficient repairs, and consistently meet client expectations. This job requires a dedicated professional who can work well under pressure and provide innovative solutions to unexpected technical issues.
Main Responsibilities:
- Actively participate in initial troubleshooting sessions, identify root causes, and recommend optimal resolutions.
- Conduct thorough inspections of hardware components, diagnose malfunctions, and perform effective repairs.
- Develop strong relationships with internal stakeholders to gather requirements, communicate project plans, and execute tactical objectives.
- Lead virtual or in-person meetings to drive communication, foster collaboration, and influence desired outcomes.
- Achieve operational excellence by establishing and following established best practices, monitoring key performance indicators (KPIs), and making continuous improvements.
