Infrastructure Team Manager

Job Type

Full-time

Description

Who is Menlo?

Menlo’s purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best, like educating children. And when educators can focus on the children, we help them achieve their goal of life transformation. From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings. At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come.

Become an integral part of Menlo's dynamic team as a System Analyst, contributing your expertise to shape the future of technology solutions. In this role, you'll engage with clients to optimize client experience with Menlo's customized systems, automation, and complex problems as they arise. As a System Analyst at Menlo, your impactful contributions will directly enhance education and communities, and you'll be part of a collaborative team dedicated to continuous learning and innovation. If you're ready to make a meaningful contribution in a rapidly expanding company that values your skills and determination, Menlo is the place for you.

Job Summary

This role includes overseeing project teams serving customers in the education industry. This position requires experience in deploying technical solutions and projects to include enterprise application deployment and maintenance, voice and network infrastructure, proactive server maintenance and patch management. It is the responsibility of the Infrastructure Team to be proactive in project creation, change and knowledge management, systems management and closing out projects.

Supervisory Responsibilities

This position will supervise members of the Infrastructure Team including, but not limited to, network and systems engineers, network and systems admins, and the technical project manager.

Duties And Responsibilities

• Lead a team of systems and network engineers assuming responsibility for systems and platforms upgrades, updates patches, and appropriate maintenance ensuring compliance to all SLA’s, Security Protocols and dependencies.
• Create an inspiring team environment with an open communication culture.
• Provide pro-active communications with all key stakeholders, both internally and externally ensuring transparency and conflict avoidance.
• Create standards, processes and procedures for all systems deemed the responsibility of the Maintenance Team.
• Manage portfolio of projects to include external vendor relationships, communications, planning, resources, budget, change management, risks, and escalations.
• Provide clear, concise communications, across multiple channels to all teams and stakeholders, external and internal.
• Develop and deliver progress/status reports (project milestones, deliverables, dependencies, risks, and issues), proposals, requirements documentation and presentations to leadership, project teams, business owners and key stakeholders.
• Ensure successful project delivery, addressing changes during all project phases.
• Prepare estimates and detailed project plans for all phases of each project.
• Coordinate and lead adequate resources (team and technical) to achieve project objectives in planned timeframes.
• Evolve infrastructure project management processes; refine templates, policies and tools to ensure growth and improvement of team and infrastructure quality.
• Act as an internal quality control check for the project at hand.
• Ensure Statements of Work include the proper specifications for all aspects of work to be completed.
• Responsible for quality control for all Infrastructure projects. Monitor and track issues, conflicts, dependencies, and critical path deliverables.
• Perform all other duties as assigned.
  
  

Requirements

Required Skills and Abilities

• High energy level, enjoyment of challenges in a fast-paced environment.
• Ability to absorb and retain information quickly with a high attention to detail.
• Highly urgent, with the ability to manage a wide range of projects and activities at one time.
• Strong problem solving and deductive reasoning skills.
• Strong follow through, with the ability to finish.
  
  

Physical Requirements

• Extended viewing of computer screen.
• Sitting for extended periods of time.
• Normal office environment with little exposure to excessive noise and temperature changes.
  
  

Education And Experience

• 5 years of Information Technology industry experience including Systems Engineer/Network Engineer roles, preferably in a
  
  

service focused environment.

• 2 years of strategic team and/or project management experience.
• Experience supporting multi-location environments in education preferred.
• Experience in proactive planning/scheduling for systems maintenance and support.
• Exceptional interpersonal skills, with a focus on rapport-building, conflict management and resolution skills.
• Strong track record of delivering results on a high performing team.
  
  

This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities. Duties and responsibilities may change based on organizational needs.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic as defined by applicable law.