What are the responsibilities and job description for the Technical Computer Support Specialist position at Menlo?
Role Summary
The IT Field Technician position at Menlo offers an exciting opportunity to utilize technical expertise and customer service skills to drive success. You will be responsible for installing, configuring, and maintaining computer hardware, software, and peripherals, as well as troubleshooting technical issues and advising customers on actions.
This role requires strong communication and problem-solving skills, as you will work closely with customers, staff, and other stakeholders to ensure seamless service delivery. We are looking for a highly motivated and experienced IT professional who can contribute to our team's success.
Main Responsibilities:
- Install, configure, and maintain desktop computers, peripheral equipment, and software.
- Troubleshoot technical issues and provide advice to customers.
- Analyze service request data to identify trends and areas for improvement.
- Communicate with customers, staff, and administration to ensure effective service delivery.
Qualifications:
- 3 years of IT experience, preferably in a field technician role.
- Demonstrated expertise in computer hardware, software, and peripherals.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work independently and as part of a team.
- Valid driver's license and dependable vehicle.
- High school diploma or equivalent.
