Grocery and Wellness Captain

Menomonie Market Food Co-op

**Interested applicants please apply on our website: https://mmfc.coop/careers/

Grocery and Wellness Captain Position Description

STATUS: Full Time Hourly

PAY SCALE: C

REPORTS TO: Grocery and Wellness Manager

SUPERVISES: Grocery and Wellness Team

JOB SUMMARY:

The Grocery and Wellness Captain is accountable for ensuring the grocery, wellness, bulk, frozen, refrigerated, beer and wine, and general merchandise sub-departments are fully stocked and maintained in a clean, orderly condition. This position supervises the Grocery and Wellness Team to meet objectives for sales, labor, and customer service, and our Ends statement, which is to be central to a thriving, healthy community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE AND INTERNAL SERVICE

• Provide excellent customer service to our shoppers, making customers’ needs the priority.
• Inform customers about MMFC promotions, events, and the benefits of co-op ownership.
• Provide excellent internal customer service to all staff, maintaining an attitude of goodwill toward oneself and others. Resolve internal conflicts proactively.
• Create a work environment that is cooperative, fun, productive, safe, and solution focused.
• Resolve customer complaints or issues with the appropriate department manager.

LEADERSHIP

• Model supportive and participatory leadership; promote team building within the staff.
• Treat people with consistency and fairness; create a cooperative work environment.
• Communicate clearly, directly, and respectfully.
• Ensure the integrity of MMFC’s Ends Statement in decision-making and interactions.
• Resolve interpersonal conflicts respectfully using proper channels.
• Model all policies and procedures and uphold the Ends, vision, and values of the organization.

RECEIVING AND STOCKING

• Lead department team in receiving, stocking, cleaning, opening and closing procedures.
• Create and maintain daily and weekly checklists for regular tasks.
• Ensure deliveries are checked for quality. Communicate any adjustments on invoice.
• Maintain attractive, fully stocked, rotated, and faced sections and displays.
• Ensure accurate and appropriate signage.
• Ensure customers are contacted when their special order is available.
• See that unsalable items are recorded and disposed of properly.
• Ensure all stockers provide friendly and efficient customer service in the aisles.
• Incorporate promotional priorities into work plans. Build promotional sales displays as assigned by Category Manager.

PURCHASING

• Place replenishment orders to minimize out-of-stocks and overstocks and maximize sales and turnover.
• Process all invoices for payment through Plate IQ accurately and on time.
• Obtain credit from suppliers where applicable and coordinate returns; see that unsalable items are properly disposed of.
• Suggest new or alternative products based on customer and staff input.
• Communicate long-term out of stocks, pricing, signage, or promotional inaccuracies to Category Management; resolve when able.

PERSONNEL MANAGEMENT

• Provide appropriate subdepartment-specific training to ensure that all team members are proficient in the skills and knowledge required for their positions.
• Conduct timely and meaningful training check ins and performance evaluations in accordance with MMFC procedures and standards.
• Take disciplinary action as needed following established policies.
• Ensure department staff is informed of storewide meetings and policy changes.
• Ensure staff are engaged in the pursuit of the department’s and MMFC’s goals.

DEPARTMENT SUPPORT/MAINTENENCE

• Work regular Shift Captain shifts, including evening and weekend shifts. (see Shift Captain job description.)
• Serve as backup cashier, as needed.
• Encourage shoppers to become owners. Sign up new owners.
• Report customer comments, complaints, and suggestions to the appropriate manager.
• Offer samples and suggestions for purchase and use of products, as appropriate.
• Assist with inventory counts, as assigned
• Ensure that department areas are in clean, safe, orderly condition, meeting health department standards
• Order department supplies within budget as assigned.
• Establish and maintain proper storage and labeling procedures.

QUALIFICATIONS:

• Supervisory experience preferred
• Previous experience in a fast-paced retail setting
• Previous experience in stocking, receiving, and/or money handling preferred.
• Knowledge of grocery and wellness preferred
• Computer literacy
• Ability to stand for long periods
• Ability to work in close quarters with other people
• Ability to work in cold and wet conditions
• Manual dexterity with hazardous equipment
• Ability to handle multiple demands
• Demonstrated ability to follow through on commitments
• Ability to communicate respectfully, clearly, and completely
• Calmness under pressure
• Ability to project an outgoing, friendly personality
• Attention to detail, accuracy
• Willingness to work evenings and weekends
• Ability to regularly lift up to 50 pounds
• Regular, predictable attendance
• Willingness and ability to learn and grow to meet the changing requirements of the job
• **Interested applicants please apply on our website: https://mmfc.coop/careers/

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $18 - $26