What are the responsibilities and job description for the Senior Technical Analyst position at Menorah Medical Center?
Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Technical Analyst with Menorah Medical Center you can be a part of an organization that is devoted to giving back!
Benefits
Menorah Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include :
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note : Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Menorah Medical Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Technical Analyst to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
The Senior Technical Analyst (STA) implements and supports a broad range of facility based ITG equipment. As the key technical service resource within the facility, the STA is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on call support with other members of the division staff. The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The STA assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.
GENERAL RESPONSIBILITIES
Effectively works with division and corporate ITG personnel to ensure that division priorities and standards are achieved
Effectively works with customers, Service Desk and Technical Services personnel
Participates in facility-based IT project planning, as needed
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Mentors and trains Division Technical Analysts
Drives standardization and documentation relating to Facility Technical Analyst roles.
Exhibits deep, comprehensive knowledge of core infrastructures, including networking and server administration.
Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
Responsible for ensuring technical documentation exists for locally supported systems, including Knowledge Base and support articles.
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction
Recommends process changes that improve the implementation, maintenance and support of facility and division-based IT equipment.
Coordinates work among the local technical services team.
Responsible for asset management tasks for the facility.
Communicates and escalates incidents and requests beyond scope of ability to senior service resources
Logs and tracks incidents and requests; reviews incident and request tracking databases Aids and trains users on proper use of division and / or facility technology
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Tech Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
