What are the responsibilities and job description for the Patient Access Specialist position at Mens Health Foundation?

Are you passionate about delivering exceptional customer service in a healthcare setting ? Do you want to work for an organization that promotes growth and development?

Here at Men's Health Foundation, we envision a world where inequity and stigma do not separate people from healthcare.

Why Men's Health Foundation?

Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.

We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following :

Medical, Dental, Vision, Life, and LTD insurance (may be eligible on the 1st of the month following the date of hire)
12 Paid Holidays (including 1 mental health day)
401(k) Retirement plan (may be eligible for employer matching up to 4% following completion of 90th day of employment)
Flexible Spending Account (FSA)
40 hours of sick pay (following completion of 90th day of employment)
120 hours of PTO accrued within the 1st year of employment

We seek team members who embrace and champion diversity, as our work within the LGBTQ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values.

Join Our Team as a Patient Access Specialist!

As a Patient Access Specialist (PAS), youll be at the heart of our patient experience, staffing the front desk, checkout, and call center. In this versatile role, youll handle essential tasks like patient registration, scheduling, managing calls, and other customer service-related responsibilities. Youll also play a key role in verifying insurance, addressing customer concerns, and resolving minor complaints to ensure our patients consistently receive the highest quality service.

If youre passionate about making a positive impact in a healthcare setting, this role offers a dynamic opportunity to contribute to an exceptional patient experience.

What You'll Do :

Patient Confidentiality & Customer Service

Maintain strict patient confidentiality in line with HIPAA regulations

Deliver outstanding customer service in alignment with our Customer Service Performance Standards

Handle patient interactionsboth calls and visitsprofessionally and courteously

Address challenging situations, answer questions, and resolve minor complaints with empathy and efficiency

Keep open lines of communication with providers, medical assistants, and staff, working as a team to support patient care

Maintain up-to-date knowledge of our organizations services and upcoming events relevant to patient needs

Registration

Welcome patients and guide them through the registration process using our Electronic Medical Record (EMR) system

Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR

Verify and update patient demographics at every visit

Assist patients with completing necessary forms and documentation

Manage payments at the time of service, including cash box security and daily reconciliation

Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout

Mails documents on an as-needed basis

Ensures the waiting and reception areas are kept neat, clean, and safe from any hazards and reporting on any damages

Monitors and ensures office supplies and forms are available for the day-to-day office operation

Scheduling Duties :

Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.

Accurately enter new patient information in the EMR and update records for existing patients.

Obtain and verify demographics and insurance information

Verify insurance eligibility and demonstrate understanding of contracted payors

Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.

Additional Duties :

Provide support at other sites as needed.

Perform additional duties as assigned.

Qualifications :

High School diploma or equivalent.

Ability to stay calm and professional in a fast-paced, dynamic environment.

Positive attitude and professional appearance.

Strong attention to detail, timeliness, and a commitment to continuous improvement.

Excellent communication and customer service skills.

Familiarity with EMR applications is a plus.

Compensation details : 25-26 Hourly Wage

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