What are the responsibilities and job description for the Warm Line Peer Specialist - Remote In Kansas Only position at Mental Health America of South Central Kansas?
Job Description
Job Description
Description :
FLSA CLASSIFICATION : Non-exempt
REPORTS TO : ACM Team Lead
POSITIONS SUPERVISED : NA
POSITION OVERVIEW : The Warm Line Peer Specialist is responsible for providing telephone support / resource information to Warm Line callers. The Peer is also responsible for completing required documentation on each call received.
ESSENTIAL POSITION RESPONSIBILITES :
- Provides telephone support / resource information to Warm Line callers and refers callers to community resources when appropriate.
- Refers crisis calls to COMCARE CRISIS through 3-way calling feature.
- Completes required documentation on all calls received during the shift.
- Reports any situations / concerns during shift to the on call, Warm Line support staff.
- Meets deadlines as established by the department for submission of documentation and electronic timesheet.
OTHER POSITION RESPONSIBILITES :
Requirements :
POSITION REQUIREMENTS : The Warm Line Operator must identify as a Peer and is required to have an agency phone and laptop. Operators are expected to exhibit an interest in providing telephone support, demonstrate problem-solving skills, and possess both oral and written communication skills sufficient to interact effectively with both callers and staff. Operators must have the availability to attend all required training sessions and must be willing to work a minimum of one shift per week after successfully completing training.
PHYSICAL REQUIREMENTS :
All of the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job related instructions as requested by their supervisors, subject to reasonable accommodation.
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