What are the responsibilities and job description for the Representative Payee (Serving Individuals with Mental Health Disabilities) position at Mental Health America of York and Adams Counties?
Overview:
To provide representative payee services to adult Social Security (SSA/SSI) beneficiaries living with severe and persistent mental illness and/or co-occurring developmental disabilities. Representative payee caseloads range from 70-75 beneficiaries (i.e, clients).
Duties/Responsibilities:
* Determine a client's basic monthly needs and how best to address them base on their income and abilities to self-budget.
* Assist clients with developing a budget and counsel clients on ways to stay within the budget.
* Meet individually with clients to determine weekly/monthly spending requests, discuss changes in bills, assist with utility hook-ups, etc.
* Closely monitor all assigned cases and maintain appropriate, accurate electronic and paper records of deposits, payments, and other transactions.
* Coordinate with others (such as county case managers, housing staff, counselors, etc.) who are assisting the client on issues related to client finances or client behavior related to finances.
* Collaborate with county case managers and work to promote the Representative Payee Program county-wide.
* Utilize the phone to exchange information and do problem solving with clients and behavioral health providers. Return phone calls promptly.
* Utilize de-escalation skills and techniques with clients who are angry or threatening (training will be provided).
* Provide timely notification to Social Security Administration if a client experiences any changes in circumstances, such as address change, change in employment, etc.
* Provide, as needed, a client's transaction history from RPM (Representative Payee Manager) software.
* Maintain strict confidentiality concerning both program applicants and accepted clients while carrying out all duties.
* Complete the annual Representative Payee Report for each client, listing client funds received and funds spent.
* Participate in Social Security audits of representative payee activities/services.
* Maintain a courteous and professional tone and manner with clients and providers in all communications.
*Participate actively in on-going professional growth and development; maintain professional behavior and participate in supervisory meetings.
* Perform other duties as assigned.
Qualifications, Education, Skills, and Abilities:
* 4-year degree in related field preferred
* Familiarity with Social Security processes
* Extremely detailed oriented, punctual, financially literate, and possessing superior interpersonal skills.
* Strong written and oral communication skills.
* Exceptional organizational skills.
* Able to problem solve using analytical skills, creativity, and logical thinking to reach a solution.
* Proficient in Microsoft Office and other common desktop applications.
* Familiar with mental health, substance abuse and dual diagnosis issues and dynamics.
* Ability to collaborate with others.
* Able to meet all documentation requirements.
Starting wage & Benefits:
* Hourly, non-exempt starting rate: $17.00/hour
* Full-time benefits included (health, dental, vision and life), monthly premiums are paid by employer. Retirement plan options available with tenure.
* Over 10 paid holidays
* Paid vacation & sick time
*Paid mental wellness days
* Employer-paid monthly passes for parking lot located right next to office in the city.
Hours & Location:
40 hr/wk position with Mental Health America of York-Adams in the York office.
Monday-Friday, 8:00 am - 4:30 pm.
Job Type: Full-time
Salary: $17.00 /hour DOE
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $19