What are the responsibilities and job description for the Crisis Call Center Counselor - PT / Per Diem position at Mental Health Association in Orange County Inc?
Title : Crisis Call Center Counselor - PT / Per Diem
Reports to : Crisis Call Center Supervisor / CCC Program Manager
Job Objectives : Under the direction of the Crisis Call Center Supervisor, Crisis
Call Center Counselor will answer all crisis center calls and texts during their assigned shifts.
This is an ideal position for individuals who are interested in helping others and making a contribution to their community. A Counselor provides crisis intervention, practical assistance, suicide prevention, information and referral, brief supportive counseling, and follow up services to individuals who contact the Orange County Crisis Call Center. Counselor will interact with callers by telephone and text messaging. The position provides an opportunity to gain a wide range of clinical skills, and knowledge of the expanding field of behavioral health.
Perform duties while actively promoting an environment consistent with MHA's Cultural Equity Policy and WELCOME Orange.
All regular counselors will receive $24.00 an hour.
All Clinical counselors will receive $29.00 an hour upon completion of Call
Center training.
Responsibilities :
- Answer crisis calls while maintaining clinical service levels.
- Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and / or text visitors who are in emotional distress.
- Utilize resource referral database to provide information and referral assistance to callers seeking, but not limited to : mental health services, substance use services, sexual assault, veteran services, domestic violence, physical disabilities, physical health, and / or developmental disabilities.
- Advocate for relevant resources, as well as locating and updating the Crisis Call Center resource guide.
- Provide follow-up to high-risk callers reporting suicidal and / or homicidal thoughts, substance use and behaviors.
- Respond to Text4Teen texter(s) during shift.
- Complete a shift report for the shift.
- Gather data and complete various data trackers during shift.
- Adhere to policies and procedures for the program.
- Accurately and efficiently document crisis center calls.
- Ensures HIPAA laws and MHA confidentiality policies are followed.
Other Duties :
Requirements
Qualifications :
Terms of employment / benefits :
Locations : Emergency Service Center in Goshen (22 Wells Farm Road, Goshen, NY) and Mental Health Association in Orange County, Inc. in Middletown (73 James P. Kelly Way, Middletown, NY).
Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents. Under the leadership of a voluntary Board of Directors, MHA's staff members, consultants and volunteers provide free mental health and safety net services to Orange County residents each year.
Why is working for MHA in Orange County so rewarding?
Working with our program participants provides opportunities to give others life changing support. MHA's staff are trained to offer compassion, inspire hope and teach the skills needed to overcome challenges. There are numerous opportunities extended for staff development and career growth. Diverse employment opportunities include full-time, part-time, per diem and temporary positions. Licensed clinicians and bilingual staff are particularly sought. As an agency that provides 24 / 7 services, numerous shifts are also available at competitive compensation rates.
Come join our team and make a difference!
If you are seeking a stable and meaningful career, Mental Health Association in Orange County, Inc. is your agency!
Salary Description
24.00 -Clinical counselors $29.00 after training
Salary : $24 - $29
