Quality Specialist

MHA is seeking an experienced and motivated Quality Specialist to join our Quality and Organizational Impact team.

The Quality Specialist is responsible for developing and maintaining systems that support continuous quality improvement across the organization. This role will focus on designing and implementing auditing programs, reviewing audit systems, conducting feedback reviews, and assisting in implementing corrective actions. The Quality Specialist will work directly with our residential programs to perform chart reviews and compliance audits, ensuring adherence to regulatory standards. This is not an administrative support role, but a hands-on position focused on quality assurance and compliance oversight.

This is a full-time, 100% on-site position, located in Western, MA. Applicants must be able to commute to the office 5 days a week and have the ability to travel to residential programs and conduct onsite audits. Applicants must also have a minimum of six months experience in quality assurance within healthcare, behavioral health, or human services setting. Applicants requiring relocation prior to starting will not be considered for candidacy at this time.

Essential Functions & Responsibilities :

• Develop and implement quality measurement systems and auditing programs that ensure compliance with organizational and regulatory standards.
• Conduct audits of existing quality systems, assess their effectiveness, and make recommendations for improvements.
• Perform onsite audits at residential programs, reviewing charts and documentation for accuracy, compliance, and overall quality.
• Provide feedback to programs based on audit findings and assist in the implementation of corrective actions.
• Monitor and evaluate the effectiveness of corrective actions to ensure continuous improvement.
• Analyze trends from quantitative and qualitative data to drive decision-making and enhance program quality.
• Collaborate with leadership to integrate quality improvement initiatives into daily operations.
• Maintain up-to-date knowledge of regulatory requirements and ensure organizational compliance with standards from governing bodies such as the Department of Developmental Services (DDS), Department of Mental Health (DMH), and other relevant agencies.
• Support the preparation of documentation for licensing and regulatory audits.
• Act as a resource for programs, providing guidance on compliance, quality assurance processes, and best practices for maintaining high-quality services.

Requirements

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Benefits

About Mental Health Association, Inc. :

What We DoMHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness and recovery. Why It Matters The youth, adults, seniors and families we serve want the same things in life as anyone : to have friends, work, go to school, have meaningful relationships, express themselves (and be heard), and be accepted in their community for who they are. With our help and resources from a caring community, people can live their potential, in their community, every day. How We ThinkStarting in the 1960s, MHA’s groundbreaking efforts and advocacy helped to transition people away from institutional living to a life in our community. This became a model for the deinstitutionalization movement. Today, our leadership continues to advance awareness of mental health conditions and needs at local, regional and national levels. We drive compassionate care for those challenged by mental health, developmental disabilities, substance use, homelessness, acquired brain injury and more.

Salary : $21