Residential Support Specialist (Relief/Per Diem)

Relief/Per Diem: 1st, 2nd & 3rd shifts available.

Locations: Chicopee, Holyoke, East Longmeadow, Longmeadow, Ludlow, Springfield, Westfield, Wilbraham

Please see below for summaries of our different Program Divisions.

Integration & Community Living Job Summary

Provide a supportive and safe environment in a community residential setting which promotes and facilitates growth, independence and community engagement for people who have experienced a brain injury resulting in physical limitations, mental health and/or cognitive issues.  Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.  

New Way Services Job Summary

Provide a supportive and safe environment in a community residential setting which promotes and facilitates growth, independence and community engagement for people who have experienced a brain injury resulting in physical limitations, mental health and/or cognitive issues.  Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.  

Division of Recovery & Housing Job Summary

Provide a supportive environment in a community residential setting, empowering the participants who have been impacted by homelessness, psychiatric diagnosis, trauma, and/or addiction in achieving their vision of recovery and rehabilitation, focusing on strength and resiliency through person-centered planning. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), organizational mission, policies, practices, program funding and applicable regulatory agency guidelines.  

Required Knowledge, Skills, and Abilities

·         Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.

·         Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.

·         Good oral, written, computer, and organizational skills.

·         Demonstrated ability to adapt to the changing needs of the program participants.

·         Strong interpersonal skills, patience, caring, and compassion.

·         Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.

·         Must be at least eighteen years old.

 Required Education and Experience

·         High school diploma or equivalent (GED).  College degree in human services or relevant field is preferred.

        Previous experience working with people who have been impacted by homelessness, psychiatric diagnosis, trauma, and/or addiction is a plus.

 Physical Demands

While performing the responsibilities of this job, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers to handle, grasp, hold, type, write, or feel.   The employee is occasionally required to kneel, climb stairs and lift up to forty pounds.  Vision abilities required by this job include color distinction, visual inspection, visual perception, and eye/hand coordination.

 Work Environment

While performing the duties of this job, the employee is occasionally exposed to inclement weather and vehicles.  The noise level in the work environment is usually quiet to moderate.  The majority of time for this job is spent indoors.

EEOC Statement: MHA Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MHA Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.