What are the responsibilities and job description for the Warm Line Information Referral (I&R) Manager position at Mental Health Association of San Francisco?
JOB TITLE : Warm Line Information Referral (I&R) Manager
DEPARTMENT : Warm Line
JOB STATUS : Full-time (40 hours), non-exempt; permanent
HOURS :
- Hours : 9am - 5pm, with some evenings and weekends
- Days : Monday - Friday
- This position is expected to work the hours necessary, including occasional times outside regular work hours, to meet defined responsibilities and goals, and to attend or oversee special events.
PAY RANGE : $74,000-$76,000
BENEFITS :
REPORTS TO : Associate Director of Warm Line Programs
DIRECT REPORT S : 1-3 people
ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)
MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us!
OVERVIEW OF POSITION
This role will oversee, design, and implement the Warm Line's internal database focused on peer-based and anti-carceral resources for staff to refer consumers seeking assistance. It will also lead the project to create an externally facing database in collaboration with MHASF's marketing team and manage the training and development necessary for Warm Line staff in providing information and referral services on the Warm Line.
RESPONSIBILITIES
Top Three Responsibilities :
GENERAL RESPONSIBILITIES
As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.
QUALIFICATIONS
Desriable Qualifications :
HOW TO APPLY
We only accept applications through our online portal :
Applications require all the items to be considered complete; applications that do not include both of these documents will not be considered : (MS Word or PDF format)
We endeavor to maintain an accessible and transparent application process. We will confirm receipt of all complete applications and will strive to notify applicants of the status of their applications as soon as possible. No phone calls about this position, please.
PHYSICAL REQUIREMENTS
The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs.
EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us.
MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.
Job Posted by ApplicantPro
Salary : $74,000 - $76,000
