Program Manager Employment Services

• This position is located in Norman, OK*
  
  

The Manager of Employment Services provides oversight of the employment programs. Ensures good program outcomes by providing training, and supervision, and by working side-by-side with employment specialists (field mentoring). Attempts to meet most people who receive IPS services. Monitors outcomes and implements quality improvement plans. Acts as a liaison to other departments and agencies. Cultivates partnerships within the City to coordinate services for program participants. Promote employment and mental health services as a vital part of recovery.

Principal Duties And Responsibilities

• Accountable for supervision of staff and Pathways program operations, including:
• Monitoring of reporting databases for compliance with reporting and record-keeping requirements ensuring that necessary documentation is obtained and updated as needed.
• Monitors charting and recordkeeping for required and timely documentation and compliance standards.
• Monitors and reports monthly on program operations and outcomes to the Director of Clinical Services as necessary. Reports are designed to track outcomes and ensure compliance within guidelines of both Association principles and policies, as well as with key funding organizations including but not limited to ODMHSAS, TAUW and other public/governmental or private foundations as required.
• Assists in identifying and promoting long-range strategies for all programs under Employment Services in order to analyze risk and promote sustainability.
• Assists in the implementation and adherence to best practice models including but not limited to Individual Placement and Support (IPS), Housing First, Harm Reduction, Motivational Interviewing, trauma informed care, etc.
• Assists in developing resources within the community to overcome employment barriers to those persons experiencing chronic homelessness and mental illness.
• Supports staff through education, problem solving, conflict resolution, etc.
• Assigns each employment specialist to one or two mental health teams. Attends each mental health treatment team monthly to enhance integrated services.
• Provides individual supervision for Team. Supervision includes.
• Directs weekly team staff meetings.
• Hires, trains, and evaluates employment specialists.
• Develops expectations for specialists regarding employer contacts, number of jobs starts each quarter, and employment rate (percentage of people employed on each caseload).
• Assigns each employment specialist to one or two mental health teams.
• Attends each mental health treatment team monthly to enhance integrated services.
• Conducts weekly group supervision following the principles of IPS supported employment.
• Provides individual supervision for employment specialists. Supervision includes some office-based sessions, as well as working side-by-side with specialists. Provides frequent (weekly or every other week) field mentoring for specialists who are new to their jobs, and those with outcomes that are less than desired.
• Collects client outcomes on a monthly basis. Shares outcomes for the program, as well as individual practitioners, with the IPS supported employment team each quarter. Helps team members set goals for improvement. Reviews individual outcomes with each practitioner and develops written plans for improvement.
• Helps specialists refine their skills so they can improve outcomes.
• Acts as a liaison to other department coordinators and administrators at the agency.
• Communicates regularly with mental health supervisors to ensure that services are integrated, to resolve issues, and to act as a proponent for employment.
• Works with the office of Vocational Rehabilitation to coordinate services. Requests monthly meetings between Vocational Rehabilitation counselors and IPS team members to discuss how to help people served by both agencies.
• Arranges for IPS supported employment fidelity reviews. Assists with the development of fidelity action plans based on recommendations from the fidelity report.
• Leads or participates in steering committee meetings to help with IPS supported employment implementation and sustainability.
• Provides IPS supported employment services to a caseload of two to three people.
• Supervises individual cases regarding clinical needs of participants and assists in managing crisis situations to promote positive outcomes.
• Trains and Educates housing staff on mental health issues and well-being of residents including dissemination of knowledge regarding mental illness, substance abuse and co-occurring disorders as well as community resources and knowledge of veteran programs.
• Maintain knowledge base on best practices and assist in their implementation throughout the agency.
  
  

Knowledge, Skills & Abilities

• Ability to manage and supervise and lead at multiple levels.
• Thorough knowledge of management techniques.
• Thorough knowledge of various mental illnesses and diagnostic categories for purposes of supervision of cases, education, and training
• Extensive knowledge and experience working with people who are homeless, chronically homeless, and disabled or with substance abuse and co-occurring disorders.
• Knowledge of Community Resources.
• Strong oral and written communication skills, including interpersonal skills. Ability to prepare and deliver written reports and presentations internally.
• Proficient PC skills including word processing and spreadsheet applications. Working knowledge of Microsoft Word, Access, Excel, PowerPoint, and experience with other data management systems including internet-based applications.
• Business administration experience that includes accountability for financial oversight of program operations and budgeting processes.
• Excellent analytical and problem-solving abilities. Must be able to systematically gather relevant information and apply logic to solving problems and make decisions; interprets various types of data; sees the relationships and inter-relationships among concepts, issues or situations; handles crisis situations and makes clinical and management decisions with ease, speed, accuracy and precision.
• Ability to manage relationships with external and internal partners.
• Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes.
• Adult First-Aid, CPR and CAPE certified.
• Works well in a team environment; self-motivated; results oriented; ability to multi-task and ability to delegate as necessary.
  
  

Work Conditions & Physical Demands

• Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
• Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
• No environmental hazards are encountered in normal performance of job duties.
• Work requires a flexible work schedule due to internal and external meetings.
• Occasional travel may be required; must have reliable transportation.
• Must possess valid Oklahoma Driver’s License.
• Physical ability to move 25 pounds or more on occasion.
• Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
• Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
• Ability to climb multiple flights of stairs.
• Ability to safely and properly use office equipment.