Crisis Outreach Supervisor

The Mental Health Association is seeking a Crisis Outreach Supervisor for our new program, 988 Mobile Crisis Outreach Team, operating out of the Essex County location.

The 988 Mobile Crisis Outreach Response program will respond to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide and Crisis Lifeline. The Mobile Crisis Outreach Response program (MCORT) responds 24 hours a day, seven days a week, every day of the year, to nonlife-threatening mental health, substance use or suicidal crises in the community. MCORT will work in coordination with the 988 Suicide and Crisis Lifeline crisis centers. (The 988 Suicide and Crisis Lifeline was formerly the National Suicide Prevention Lifeline.) MCORT is to be comprised of a two-person team in the field under remote supervision by a third professional from a centralized location.

Shift times available: 3PM  - 11PM or 11PM - 7AM

Qualified applicants for the position of Crisis Outreach Supervisor will have, at minimum:

• A Master’s Degree in a mental health related field from an accredited institution, a professional license (LSW, LAC) and two years of post-master’s full time equivalent professional experience in a psychiatric setting required.
• A professional with experience in a crisis setting is preferred.
• A valid NJ driver’s license and a good driving record.
• The ability to provide effective crisis response and de-escalation as related to community mental health in the community. Able to collaborate effectively with community providers and 988 managing entity.
• Knowledge of Essex County resources are helpful.

Responsibilities:

• Under the direction of the Program Director, the Crisis Outreach Supervisor oversees staff development and activities of the MCORT office.
• Assist the Program Director in the development of the program’s administrative and programmatic operations which includes staff scheduling, training and orientation.
• Provide remote back up to the Mobile Crisis Outreach Response staff in the field. 
• Engage with the Crisis Outreach Responder, when necessary, to provide higher level clinical services which includes assessing and determining the most appropriate interventions during a crisis outreach.
• Provide ongoing supervision to the MCORT team including Crisis Outreach Responders and Peer Support Specialists.
• Ensure training compliance for the MCORT in the following areas: de-escalation, mental health crisis, substance use crisis, and suicide prevention/education training.
• Provide education and training to staff on data collection and reporting.
• Review and sign off on at least 20% of Mobile Crisis Outreach Response reports for quality assurance purposes.
• Collaborate with the Program Director to analyze data an develop reports on mobile outreach encounters, their resolution, and appropriate transition of care for the individuals served.
• Provide weekend/holiday coverage on a rotating basis for 24 hour/7 day access to services.
• Record keeping, reports, and documentation in accordance with program requirements.
• Attend regularly scheduled meetings: supervision, agency meetings, and training(s) as assigned.
• Record keeping as required by funding sources through the electronic clinical record software, and/or accreditation agencies as required.
• Other duties as assigned by Program Director.

Reports to: Program Director – 988 Mobile Crisis Outreach Response Team.

#High

Fully paid medical coverage for eligible staff.
Generous 401(k) match.
Plentiful Paid Holidays, Vacation, Personal and Sick time.

MHAEM is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MHAEM’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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