Mental Health Urgent Care Coordinator

Qualifications:

• A Master's degree in Social Work or a related field from an accredited college or university plus two years of experience.
• LAC/LSW License is preferred.
• The ability to supervise and coach the learning of effective Motivational Interviewing and case management services.
• The ability to build a cohesive team and be able to resolve conflicts and collaborate with EISS/Wellness Hub staff.
• Valid New Jersey driver’s license

Responsibilities: Uses culture competent, recovery-oriented, and trauma informed services while using Motivational Interviewing and other evidenced-based practices to provide the following services:

1. Provide direction, leadership, and inspiration for staff in case management services, including Motivational Interviewing to support engagement, and SAMHSA’s 10 Principles of Recovery and Eight Principles of WRAP.
2. Manage daily operations including walk in for care and ensuring all consumers who walk in or call the HUB for services are opened for treatment or provided essential case management to be immediately linked for care.
3. Supervise case management team, including assessment/reassessments, service planning, linkage, service coordination, and advocacy.
4. Supervise outreach and engagement to those referred by the Screening Center and other emergency providers, families, police, Sussex County Jail, community treatment/ community service providers – onsite at those locations, onsite at EISS’s Living Room Drop-in Service, at the individual’s home, or at another location convenient for individual. 
5. Supervise case management services to ensure effective outreach, reassessment, and delivery of packaged meds on a daily or every other day basis to persons who require such support; transportation to the Living Room Drop-in Service for those in  who are need of crisis/intervention/crisis stabilization; and transportation as needed for persons to receive evidence-based, skill-building individual and group treatment.
6. Supervise provision of linkage to primary care, and service coordination, for the Nurse-Urgent Care Manager, and effective collaboration with the other UCMs in supporting the provisions of case management services, including coordination with the pharmacy and UCMs regarding the delivery of meds.
7. Supervise the reassessment and provision of all other case management services by the Peer UCM, SUD UCM, and UCM; and ensures effective collaboration by them with the Nurse-UCM in providing case management services related to primary care.
8. Supervise and schedule staff for on-call services on a rotating basis to provide in-person assessment/reassessment, linkage to crisis intervention/crisis stabilization, as well as telephonic support; ensures that on-call staff help individuals in need access emergency meds, emergency respite, and emergency food.
9. Supervise and schedule coverage for weekends and holidays on a rotating basis to ensure 24-hour/7-day access to services.
10. Supervise specialized case management related to substance use by the SUD UCM; and specialized peer-oriented engagement and support by the Peer UCM.
11. Supervise completion of all required documentation to ensure fidelity to MI model, and compliance requirements for case management services.
12. Convenes team meetings to monitor service needs and prioritize vulnerable persons.
13. Supervise development of partnerships with community providers.
14. As needed, other duties assigned by Program Director.

Reports to: EISS Program Director - Wellness Hub

Fully paid medical coverage for eligible staff.
Generous 401(k) match.
Plentiful Paid Holidays, Vacation, Personal and Sick time.

MHAEM is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MHAEM’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

EEO/AA M/F/M/V/D

Employee Rights under the FMLA