What are the responsibilities and job description for the IT Desktop Support Specialist (Monday - Friday, First Shift Hours Vary Between 8:00 am- 6:00 pm) position at Mental Health Connecticut Inc?
Description
Mental Health Connecticut (MHC) is a statewide not for profit provider agency that partners with individuals, their families, and the surrounding communities to create environments that support long-term health and wellness. We measure success by our ability to help individuals obtain a safe home, achieve whole health, realize a meaningful purpose, and develop connections in the community. MHC envisions a future where wellbeing is rooted in respect for the condition of being human. Our dedication to this mission is evident through our focus on community education, advocacy, and direct service.
MHC has an immediate full-time opening (Monday - Friday, with varying hours between 8:00 am - 6:00 pm) for an IT Desktop Support Specialist position. This position will require travel to our various locations (Waterbury, Bridgeport, Stamford, Torrington, Danbury, West Hartford, and Farmington) but will be based in the Waterbury area. The IT Desktop Support Specialist builds, configures, installs, troubleshoots and repairs computer hardware and software applications. Works with tools to track, schedule, complete, and document jobs. The IT Desktop Support Specialist is highly motivated, eager to learn, detail-oriented, can process large volumes of data, and performs well under pressure.
Pay Rate: $24.00/hour. MHC offers a competitive benefits package which includes:
- Medical and Dental (Cost share split 90/10 for individual and 80/20 for family)
- Voluntary Vision
- Company paid Life and Long Term Disability insurance
- Employee Assistance Program (EAP)
- 403(b) Retirement Plan (company match is dollar for every dollar contributed, up to 6%)
- Generous paid time off policy including 11 agency observed holidays, sick time, vacation time, wellness days, and wellness break period
Requirements
The IT Desktop Support Specialist Position Responsibilities Include:
- Provides day-to-day technical support to local and remote employees for network infrastructure and internal desktop systems software and hardware.
- Installs, configures and maintains computer systems and multiple application software.
- Troubleshoots and resolves computer problems.
- Handles helpdesk ticketing system to open, update and close tickets in a timely and complete manner.
- Provide exceptional customer service, communication and organizational skills.
- Communicates effectively to end users to identify response time, resolution and conveys necessary knowledge for corrective actions.
- Assists in the operation and support of other end user technology such as phones, voicemail, faxing, copiers, teleconferencing, and others.
- Ability to work under general supervision.
- Required to travel to all MHC locations on a routine basis. Must be willing and able to drive a personal vehicle locally and within the state in support of technology needs at all program locations statewide.
- Interact in accordance with MHC’s values with employees, contractors, vendors, and any other people or organizations critical to the Organization’s success.
- Attend and complete all required development and training opportunities as assigned.
- Other related duties as assigned.
Education and/or Experience:
- Bachelor’s degree and A and Network certificates highly preferred.
- Minimum 2 years’ experience as a desktop/laptop/mobile support technician.
- Knowledge of major Windows OS, Microsoft Office 2016, Office 365, and SharePoint.
- Experience with installation and configuration of iPads iOS.
- Experience with basic WIN 10 network troubleshooting tools.
- Hardware installation and repair experience.
Certificates, Licenses, Registrations: Valid CT driver's license and auto registration and insurance.
Mental Health Connecticut, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
No Phone Calls Please
Salary : $24
