What are the responsibilities and job description for the Credit Investigator position at Mentis Systems?
Title: Credit Investigator
Duration: 6 months Contract -Possible Extension
Location: Alpharetta, GA
Job Description
Reason for contingent headcount? To complete credit investigation for received credit applications
What is the project(s) name? In House Credit Investigation
What are the key objectives for this resource (project summary)?
8 AM-7 PM Monday – Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.e.: 8-5 PM, 9-6 PM with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday, and Saturday. For business continuities the 4 corporate partners will have Sunday and one of the following weekdays off: Tuesday, Wednesday, Thursday, or Friday.
Guidelines for appropriate attire
You should wear business attire when you are representing the Company. These instances may include interactions with dealers, suppliers, visits with special guests, or other similar situations. However, a day spent in the office may allow for a more casual choice.
Although it is not feasible to list every type of attire that is acceptable or unacceptable, the following guidelines will help you determine what is appropriate to wear to work. Clothing should always reflect a professional image, be clean and neat in appearance and fit in a manner that is appropriate for a business environment.
Examples Of Appropriate Attire
Suits and ties
Sports coats and slacks
Skirts and dresses
Capri/cropped pants
Jeans (standard/classic fit)
Sleeveless tops
Dress sandals, open-toed shoes
Clean, neat athletic shoes
Examples Of Inappropriate Attire
Clothes with holes, rips, fraying, etc.
Halter tops, spaghetti straps, strapless tops, tank tops, muscle shirts
Flip flops, beach sandals
Sweatpants
Shorts
T-shirts with printed logos (shirts with Toyota logo are acceptable)
Attire that would typically be worn to the beach, gym, or dance club
Duration: 6 months Contract -Possible Extension
Location: Alpharetta, GA
Job Description
- Hybrid Work schedule: Eastern – Required to be in office Monday and Wednesday with the voluntary option of Thursday.
Reason for contingent headcount? To complete credit investigation for received credit applications
What is the project(s) name? In House Credit Investigation
What are the key objectives for this resource (project summary)?
- To complete all requested credit investigation at or exceeding dealer service levels. Phone-based role where you will be needed to make inbound and outbound calls and strive for daily phone service of 100%.
- Scope of work: Includes the below items, via inbound/outbound phone calls to credit applicants and use of approved credit investigation tools:
- Verify Proof of Residence
- Verify Proof of Income
- Verify Phone Number
- Investigate/Verify Initial Fraud Alerts
- Investigate/Verify Extended Fraud Alerts
- Investigate/Verify Active-Duty Military Fraud Alerts
- Submit SSA-89 forms
- Respond to requests for additional investigation (Returned via ARW when investigation request is received to the Credit Analyst (CA) advising that it is outside of scope.
- Follow all credit investigation policies and procedures as outlined in articles found in SRM Knowledge and FOPP (see links above), using the proper credit investigation tools and proper notation of applications.
- Communicate in a professional manner.
- Always maintain a high level of professionalism in verbiage and tone when interacting with applicants and leaving messages.
- Compile and analyze credit information gathered by investigation.
- Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.
- Requirements:
- Excellent written and communication skills
- Phone based experience (inbound/outbound calls)
- PC literate with good typing skills (25-30 WPM)
- Minimum education level of a high school graduate
- The expectation is that these people will be available to work on 5 days a week with two of those days being Saturday and Monday mandatory.
8 AM-7 PM Monday – Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.e.: 8-5 PM, 9-6 PM with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday, and Saturday. For business continuities the 4 corporate partners will have Sunday and one of the following weekdays off: Tuesday, Wednesday, Thursday, or Friday.
- Holidays Off: Thanksgiving and Christmas
- This is a long-term role that the managers can see the candidate moving into a Contract's Analyst role full time but this is based on the business need and performance.
- This is an entry level role
- Collections/Customer Service background is fine
Guidelines for appropriate attire
You should wear business attire when you are representing the Company. These instances may include interactions with dealers, suppliers, visits with special guests, or other similar situations. However, a day spent in the office may allow for a more casual choice.
Although it is not feasible to list every type of attire that is acceptable or unacceptable, the following guidelines will help you determine what is appropriate to wear to work. Clothing should always reflect a professional image, be clean and neat in appearance and fit in a manner that is appropriate for a business environment.
Examples Of Appropriate Attire
Suits and ties
Sports coats and slacks
Skirts and dresses
Capri/cropped pants
Jeans (standard/classic fit)
Sleeveless tops
Dress sandals, open-toed shoes
Clean, neat athletic shoes
Examples Of Inappropriate Attire
Clothes with holes, rips, fraying, etc.
Halter tops, spaghetti straps, strapless tops, tank tops, muscle shirts
Flip flops, beach sandals
Sweatpants
Shorts
T-shirts with printed logos (shirts with Toyota logo are acceptable)
Attire that would typically be worn to the beach, gym, or dance club
