What are the responsibilities and job description for the Baggage Service Agent (Frontier Airlines) position at Menzies Aviation?
Description
As a member of the Menzies Aviation Baggage Service team, you will be responsible for coordinating and handling customer baggage check-in and misplaced / lost baggage claims, provide reports to carriers, and assist customers with travel information.
Key Responsibilities
Ability to read IATA tickets to determine flight departure times and connecting carriers
Screens all interline passengers prior to placing bags on the interline return belts
Ensures baggage tagging is correct
Direct and assist passengers with mis-checked or short checked bags
Handles misplaced / lost baggage claims and provides reports to Carriers
Evaluates customer’s need concerning airline locations
Is able to meet the Station’s attendance standards
Other duties as assigned
Qualifications
Must be at least 18 years of age
Must pass a pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting 70lbs
Must be able to stand for long periods of time at the ticket counter and Arrivals areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Prior Customer Service Experience Strongly Preferred
Intermediate Computer Skills Required
Benefits
Flight Benefits with Frontier Airlines
Advancement Opportunities
Health, Dental, Vision, 401K
Life and Short-Term Disability Insurance
Paid Vacation
Paid Training
Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee must regularly lift and / or move up to 70 lbs
Qualifications
Behaviors
Required
- Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Education
Preferred
Licenses & Certifications
Required
EMPLOYEE BADGE
DRIVERS LICENSE
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
