Customer service agent

As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates;

as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos / excessive piercings).

• $18.50 per hour with uncapped commission.
• Frontier Flight Benefits
• $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
• $40 Monthly Travel voucher or Free Parking Pass
• Sales commission for agents compliant with the policy are paid on a monthly basis.

Key Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
• Interpret identification labels along with baggage and cargo routing tags
• Host self-service kiosks
• Ensure that all work areas are organized
• Keep a positive attitude while offering assistance
• Ensure the safe and secure operations
• Comfortable lifting / moving up to 70lbs of cargo and baggage
• Some bending, stretching, pushing & pulling
• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age
• Must pass pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• Three Health Plans through Meritain Health that offer a variety of coverage
• Two Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation
• Accident Coverage Plan
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Company Paid Employee Basic Life and AD&D Insurance $20,000.
• Voluntary Short-Term and Long-Term Disability Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• Flight Privileges on Frontier Airlines after 30 days of employment

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment.

The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Watch Our Passenger Service Agent Video Here : https : / / www.youtube.com / watch?v BZpbmlbdAtk

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls;

reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and / or move up to 25lbs and occasionally lift and / or move up to 70lbs.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Location : 7830 Harry B Combs Parkway

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-03-07

Salary : $17 - $25