Emirates Account Manager

The Account Manager will be responsible for overseeing assigned customer accounts, addressing customer issues, and managing operational, financial, and training data. You will take a leading role in liaising with customers, ensuring their needs are met effectively.

Bilingual : Arabic speaking is a plus, offering a competitive advantage in a diverse, global work environment.

Main Accountabilities include :

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensures service delivery to customer airlines is according to the airline contacts, and within the agreed budget level
• Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
• Monitors performance, taking action to correct any shortfalls
• Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
• Provides reports as required, and service delivery measurements
• Provides leadership to the management team, developing their skills
• Work shifts as required by the business
• Other duties as assigned
• To report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices, especially those relating to safety and security
• Must follow all security procedures as required

Qualifications

Knowledge, Skills and Abilities

Benefits

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)