General Manager - Ground Handling, Midway Airport (MDW)

Reports to: Senior Vice President of Operations |

Location:  5700 Cicero Ave, Chicago Illinois 

Salary:  $90,000.00 USD - $95,000.00 USD, Commensurate with skills and experience.            

Overview

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the General Manager.

The MA General Manager is responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as local, state, Federal regulations and all station operations, service delivery.

The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines.

Services offered at the station are Ramp Handling, Passenger Service.                       

Main accountabilities include:  

• Fully responsible for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station.
• Fully responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as all relevant industry, local, state, and Federal regulations.
• Leads and collaborates with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodical inspections and audits, operational training programs, planning, operational processes, and service delivery.
• Participates in the development of station-level budgets.
• Ensures that processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payments.
• Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station.
• Regularly interacts with customers to promote the station and to measure the level of customer satisfaction.
• Pursues opportunities for new business and growth of existing services.
• Ensures the development and implementation of the station Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and/or Storm Water Pollution Prevention Plan (SWPPP).
• Appoints a Principal Manager for all matters relating to Security at the station per the MA Security Manual (SeMS).
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM).
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS).
• Ensures that processes are in place to provide for the acquisition, maintenance, and safe operation of GSE equipment and vehicles.
• Directs and motivates Managers to achieve agreed targets.
• Reviews leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.).
• Ensures the firm, fair, and consistent accountability for compliance with MA work rules and policies.                       

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.                     

Qualifications and Experience

• Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience.
• Excellent leadership and people management skills.
• Experience in business development, sales, and commercial negotiation & pricing.
• Wide ranging general management experience, with some years of senior management experience
• Extensive management and/or support service experience, preferably in Airport ground Handling environment.
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels.
• Able to influence, engage and motivate at all levels.
• All applicants must hold requisite employment authority to work in Canada.
• Must be at least 18 years of age.
• Possess and maintain current valid driver’s license.
• Ability to proficiently read, write and speak English.
• Must be able to pass a criminal background check and obtain a US Customs access.
• Must be available and flexible to work variable shifts including nights, weekends, and holidays.
• Proficiency in desktop computing applications including (but not limited to) Microsoft suite of products including MS-Word, MS-Excel, MS-PowerPoint.

Salary : $90,000