What are the responsibilities and job description for the Passenger Service agent Lead position at Menzies?
Primary Accountabilities and Duties:
- Computerized check-in of passengers for international and domestic travel.
- Designate seat assignments.
- Verify documentation for international and domestic flights.
- Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
- Verify ticket and seat reservations.
- Match manifest to onboard count
- Assist with various governmental agency requirements.
- Connect and disconnect Jetway/stairs as necessary.
- Announce arrivals and departures as necessary.
- Assists with baggage tagging and bagging claim reports.
- Maintain current knowledge of all flight times during the shift.
- Provide information to customers.
- Maintain liaison with Airlines and Customer Representatives and Ground Handlers.
Requirements:
- Must be 18 years of age.
- Must have a High school diploma, GED or six months’ work experience as Passenger Service Agent.
- Ability to proficiently read, write and speak English; Excellent communication skills.
- Able to remain calm and efficient under pressure.
- Must have current driver’s license with no violations over the past 5 years Competent in handling difficult situations; Advanced computer skills.
- Able to continuously lift/move/push 70 lbs.
- Must pass pre-employment drug test.
- Must have current driver’s license with no violations over the past 3 years.
