What are the responsibilities and job description for the GENERAL MANAGER position at Meow Wolf Inc.?
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Meow Wolf opens portals of possibility. Come as you are!
We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.
We share a strong commitment to Belonging through our values of :
- Collaborative Creativity : We believe the act of creating together amplifies possibilities.
- Provocative Playfulness : We celebrate the unexpected because it is the doorway to discovery.
- Outsiders Welcome : We are all outsiders at heart, and we create space for everyone to feel like they belong.
- Authentic Compassion : We are “kind punks” - supportive to each other and standing up for what we believe in.
- Audacious Courage : We have the courage to radically reinvent ourselves to push the boundaries of art.
If this all sounds like YOU, read on….
Job Description :
Location : This position is on-site at our Grapevine, TX location.
Job Summary : The General Manager is responsible for overall daily operations of the Meow Wolf site including the effective and successful management of labor, productivity, quality control, guest experience, employee satisfaction, guest per caps and all revenue streams, and safety measures as established and set by the Operations Division and site specifics. Serve as a company representative for all required engagement including community functions, media requests, outreach, landlord relations, and regulatory channels. Enhance the operational procedures, systems and principles in the areas of information flow and management for management, team members and guests. This includes oversight of all Meow Wolf areas including, but not limited to exhibition, guest experience, team management, revenue goals, sales & marketing objectives, site and guest safety and security, and other aspects as required for daily operation. This individual must be able to direct multiple projects simultaneously, managing all elements, including approved budgets and coordinating guest experience, safety & security, staff management and other operational pieces with associated reporting departments. Evaluates all shows and staff, manages budgets, planning, timelines, and deadlines. Carries out supervisory responsibilities in accordance with company’s policies and applicable laws. As key leadership on the team, must direct and work seamlessly with Operations Directors, Finance, Human Resources, Retail / Merchandise, Food & Beverage, Safety & Security, and Sales / Marketing Directors and Managers to ensure delivery of the highest level of guest satisfaction. Reports directly to SVP, Head of Exhibitions.
Job Responsibilities : With oversight from SVP Head of Exhibitions and in conjunction with appropriate departments as required :
Required Qualifications :
Team Leadership, Management and Development.
Work Environment and Physical Demands : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and / or ability required.
Work Environment : This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and / or enclosed spaces. This job also operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs / slides / elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and / or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times.
The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Schedule : This is a full-time position that works a flexible schedule including weekdays, weekends, evenings, and holidays.
Supervisor Responsibilities : This position requires supervisory responsibility.
Travel : Occasional travel (
